Operations Manager

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $25.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401K with company match

company provided life insurance

Tuition Assistance

Paid Time Off

paid holiday time

Travel Discounts

Job Description

OTO Development is a leading hotel development and management company specializing in operating a diverse portfolio of upscale select service, extended stay, and lifestyle hotels across key markets in the United States. Recognized multiple times as Developer of the Year by major brand partners, OTO Development stands out for its commitment to operational excellence, outstanding guest service, community engagement, and achievements in sales, marketing, and revenue management. With a focus on maintaining high standards within the hospitality industry, OTO Development partners with the strongest brands to ensure exceptional guest experiences and business success. The company also offers competitive pay and... Show More

Job Requirements

You have 3+ years of previous hotel management experience preferred
food and beverage experience preferred
you have previous hotel leadership experience with proven success in leading teams
you have the ability to coach, train, praise, and discipline employees effectively and consistently
you have at least a high school diploma, with a college degree preferred
you have extensive financial knowledge and strong business acumen
you have a valid driver’s license from the appropriate state
you have a drive for results demonstrated through successful performance in prior leadership positions
you have an action orientation to work efficiently and effectively toward operational objectives
you have strong time management skills to meet commitments across multiple departments and roles
you have a customer focus to consistently deliver optimal employee and customer satisfaction for the hotel

Job Qualifications

High school diploma required, college degree preferred
minimum 3 years of hotel management experience preferred
prior leadership experience with proven success in team management
strong financial knowledge and business acumen
ability to coach, train, praise, and discipline employees effectively
valid driver’s license
demonstrated drive for results in leadership roles
strong time management skills
customer-focused mindset

Job Duties

Coach and support hotel team to effectively manage wages and controllable expenses
manage costs including supplies, utilities, food and beverage, and labor within budgeted parameters
ensure service, technical skills and other training occurs throughout the property
ensure cleanliness and functionality of rooms and entire building
effectively run and oversee housekeeping department daily
review financial reports and statements to understand property performance versus budget
establish and maintain open, collaborative relationships with direct reports and entire team
actively solicit team member feedback and ensure fair treatment
hire team members with strong expertise and leadership
foster team commitment to exceptional service and participate in daily stand-up meetings
demonstrate and communicate drivers of guest satisfaction
serve as guest advocate to resolve issues
regularly interface with customers for feedback
observe and provide feedback on service behaviors
review guest survey results and comment cards to identify improvement areas
analyze service issues and implement creative solutions
ensure building and operational areas meet guest expectations
make decisions and oversee team performance
inspire and motivate teams for operational excellence
administer policies fairly and evaluate team member performance
ensure property meets franchise standards
ensure property is safe and secure
communicate and ensure execution of emergency procedures

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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