Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,050.00 - $66,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Life insurance
Disability insurance
employee stock purchase
Job Description
AC Hotel Miami Beach is part of the renowned AC Hotels brand, which is known for its sleek design, attention to every detail, and commitment to genuine hospitality. Located at 2912 Collins Avenue, Miami Beach, Florida, this full-service hotel offers a unique blend of modern style and thoughtful service to create a memorable experience for its guests. AC Hotels is a part of Marriott International, a global leader in the hospitality industry, recognized for its broad portfolio of brands and commitment to fostering an inclusive work environment where diversity and individual backgrounds are celebrated. The hotel emphasizes a global mindset,... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related area
- Or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related area
- Strong leadership skills
- Excellent communication skills
- Ability to manage multiple departments
- Proficiency in customer service
- Ability to analyze data
- Willingness to perform hands-on job functions
Job Qualifications
- High school diploma or GED, or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Four years experience in guest services, front desk, housekeeping, or related professional area, or two years experience with 2-year degree
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Ability to analyze financial data and implement improvements
- Experience in a hospitality or hotel management role
Job Duties
- Assist in executing all operations in hotel departments including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, Engineering/Maintenance
- Manage and lead staff to improve guest and employee satisfaction
- Ensure standards and procedures are followed consistently
- Translate property goals to the team regarding guest tracking and productivity
- Foster a motivating, empowering, and team-oriented environment
- Address employee and guest concerns proactively
- Conduct interviews and assist in hiring decisions
- Facilitate orientations for new team members
- Review financial and performance reports to measure productivity and identify improvement areas
- Participate in annual quality audits and maintain key control program
- Perform hourly job functions as needed
- Communicate goals and results with employees
- Meet with staff on a one-to-one basis semiannually
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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