Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $27.40
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) Plan
Employee stock purchase plan
Paid Time Off
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Job Description
Courtyard by Marriott Scottsdale Old Town is part of Marriott International, a renowned hospitality company known globally for its commitment to exceptional guest experiences and employee satisfaction. Located in the vibrant city of Scottsdale, Arizona, this hotel caters primarily to business and leisure travelers seeking comfort, convenience, and quality service. Marriott International as a parent company is dedicated to creating a diverse and inclusive environment that embraces the unique backgrounds and talents of its associates, fostering a culture of belonging and continuous growth. With a legacy of hospitality and a portfolio of trusted brands, Marriott ensures high standards and innovative... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping or related area
- Or associate degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Two years experience in guest services, front desk, housekeeping or related area
- Ability to lead and manage hotel operations teams
- Excellent communication skills
- Availability to work full time
- Professionalism and courtesy towards guests and employees
- Capability to perform job functions as needed
- Willingness to participate in human resource activities such as interviewing and orientation
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality or related major with 2 years experience in guest services, front desk, housekeeping or related area
- Proven leadership skills
- Strong communication and interpersonal abilities
- Ability to manage multiple departments within hotel operations
- Demonstrated commitment to guest satisfaction and service excellence
- Knowledge of hotel operational procedures and standards
Job Duties
- Ensure goals are translated to the team related to guest tracking and productivity
- Understand employee and guest satisfaction results and communicate plans to address needs and expand strengths
- Assist in ensuring team capabilities meet expectations
- Lead by example demonstrating confidence, energy and enthusiasm
- Help employees understand and exceed guests' changing needs and expectations
- Follow property specific second effort and recovery plan
- Publish all guest satisfaction results including forms, comment cards and letters
- Address employee concerns proactively
- Maintain professionalism and courtesy with employees
- Communicate and update goals and results with employees
- Meet semiannually with staff one-on-one
- Assist and teach team scheduling against guest and occupancy goals
- Perform hourly job functions as necessary
- Provide excellent customer service by being approachable to guests
- Take proactive approaches to guest concerns
- Maintain professionalism and courtesy with guests
- Respond timely to customer service requests
- Ensure team members meet or exceed hospitality standards
- Assist with annual quality audit and key control program
- Understand financial statements and performance data
- Interview and assist in hiring decisions
- Ensure thorough orientations for new team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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