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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $90,221.00 - $112,776.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefits
transportation benefits
401(k) retirement plan
Life insurance
Tuition Reimbursement
Employee assistance program
Training
Career growth opportunities
Referral Bonus Program
Job Description
Chick-fil-A, in partnership with HMSHost, operates at the bustling Charlotte Douglas International Airport, Main Concourse, 5501 Josh Birmingham Parkway, Charlotte, NC 28208. HMSHost is a leading provider of food and beverage services within travel venues across the globe, significantly enhancing the airport experience for passengers through well-known brands like Chick-fil-A. This partnership represents a key player in the fast-food and hospitality industry, known for its commitment to exceptional service, quality food offerings, and employee growth. Working here provides a unique opportunity to engage with a dynamic environment where operational excellence and customer satisfaction are paramount. The company embraces an inclusive... Show More
Job Requirements
- Education equivalent to a bachelor’s degree or higher
- more than 8 years of combined leadership and technical experience in food and beverage operations
- 3 years of experience leading a team of food and beverage operations professionals
- 3-5 years of experience specifically in food and beverage operations within the industry
- flexible availability to work early morning, evening, weekend, and holiday shifts
- ability to maintain high standards of food safety and customer service
- proficiency with restaurant management and scheduling software
- must comply with airport operational requirements and security protocols
Job Qualifications
- Bachelor’s degree or higher in a related field
- minimum of 8 years of combined education and professional experience
- at least 3 years in a leadership role managing food and beverage operations professionals
- 3-5 years of food and beverage operations experience in the industry
- demonstrated success in achieving sales targets and profitability goals
- strong ability to manage complex, fast-paced food service operations in high customer traffic environments
- familiarity with restaurant management and POS systems
- understanding of airport operational requirements and security protocols
- proven history of coaching, developing, and leading teams to achieve goals
- strong business acumen and strategic planning capabilities
Job Duties
- Leads all operational aspects of the restaurant
- helps execute the company vision and purpose, as well as uphold the established core values
- facilitates the development and implementation of the annual budget, financial forecasts and other business goals, and leads unit management to ensure budgeted sales and profit goals are achieved
- maintains that high food safety standards are maintained by training and operational adoption
- ensures that food is prepped, held, and served according to all Chick-fil-A, federal, state, and local sanitary, safety, and health standards
- builds, trains, and coaches high-performing team
- partners with Talent Acquisition to appropriately staff the restaurant to meet business needs
- engages with Operations Controller and regional leadership on financial decisions and enacting needed controls
- makes purchasing decisions for repairs, maintenance, and supplies
- continuously monitors labor and food cost
- adjusts scheduling and purchasing as necessary
- ensures each guest has a positive experience and monitors CEM score
- develops and communicates ongoing proprietary culinary standards, objectives, and goals consistently to optimize quality and financial results
- acts as point of contact, liaison, and subject matter expert for all proprietary brand culinary related questions
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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