Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $124,000.00 - $170,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Performance bonus
Employee Discounts
Professional development opportunities
Equal employment opportunity
Job Description
Renaissance Atlanta Waverly Hotel & Convention Center, located in the heart of Atlanta, Georgia, is a prominent destination that offers a unique blend of business and leisure experiences. Part of the globally recognized Renaissance Hotels portfolio under Marriott International, this hotel prides itself on delivering exceptional guest service while embracing the vibrant spirit of the local neighborhood. With its prime location at 2450 Galleria Parkway SE, the hotel serves as a hub for travelers seeking an engaging hotel experience that intertwines local culture with high-end hospitality. Renaissance Hotels are known for encouraging guests to explore and uncover the unexpected, making... Show More
Job Requirements
- 2-year degree from an accredited university in business administration, hotel and restaurant management, or related major
- 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- or 4-year bachelor’s degree in business administration, hotel and restaurant management, or related major
- 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- strong leadership and managerial skills
- excellent communication abilities
- ability to analyze financial reports and manage budgets
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major with 4 years experience in guest services, front desk, housekeeping, sales and marketing, or management operations
- or 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major with 2 years experience in guest services, front desk, housekeeping, sales and marketing, or management operations
- proven leadership skills in hotel operations
- strong financial acumen and ability to manage budgets
- excellent communication and interpersonal skills
- experience in developing and implementing operational strategies
- ability to manage diverse teams and foster collaboration
Job Duties
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
- analyzes service issues and identifies trends
- makes and executes necessary decisions to keep property moving forward toward achievement of goals
- works with hotel management team to develop an operational strategy aligned with the brand’s business strategy and leads its execution
- monitors hotel operations sales performance against budget
- reviews reports and financial statements to determine hotel operations performance
- coaches and supports operations team to manage occupancy, wages and controllable expenses
- reviews wage progress report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results
- champions the brand’s service vision for product and service delivery and ensures alignment among hotel leadership teams
- develops systems to enable employees to understand guest satisfaction results
- communicates clear and consistent message regarding departmental goals
- reviews guest feedback with leadership team and ensures corrective action
- responds to and handles guest problems and complaints
- stays visible and interfaces with customers regularly for feedback
- creates atmosphere in Rooms and Food and Beverage areas that meets or exceeds guest expectations
- facilitates creative solutions to improve guest satisfaction
- ensures employees are treated fairly and equitably
- ensures ongoing communication in operations
- fosters employee commitment to service excellence
- incorporates guest satisfaction in meetings
- sets goals and expectations for direct reports and holds them accountable
- solicits employee feedback and reviews satisfaction results
- administers property policies fairly and supports peer review process
- conducts annual performance appraisals
- champions change and communicates business initiatives
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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