Chick-fil-A logo

Chick-fil-A

Operations Director

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $25.00 - $30.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Career development opportunities
flexible scheduling

Job Description

Chick-fil-A Hwy 78 & Vista Village is a well-established and highly regarded restaurant known for its commitment to exceptional food quality, outstanding hospitality, and a clean, safe dining environment. As part of the Chick-fil-A family, this location upholds the brand's reputation for winning hearts every day through a culture grounded in core values and guest-first service. Chick-fil-A restaurants are typically locally owned and operated by independent, franchised Operators who are deeply invested in the growth and well-being of their team members and the communities they serve. This particular restaurant has grown to become a vibrant hub within the Vista community,... Show More

Job Requirements

  • High school diploma or equivalent
  • Proven leadership experience (3+ years preferred)
  • Experience leading large teams (40+ team members) preferred
  • Strong knowledge of food safety and quality assurance
  • Ability to manage food costs and labor budgets
  • Excellent interpersonal and communication skills
  • Ability to work a flexible full-time schedule including early mornings, evenings, and weekends
  • Commitment to Chick-fil-A's values and guest service philosophy

Job Qualifications

  • Proven leadership experience (3+ years preferred), ideally in a high-volume restaurant or retail environment
  • Experience leading large teams (40+ team members), with total restaurant size of 100+ employees preferred
  • Strong understanding of food safety, quality assurance, and cost control
  • High emotional intelligence and strong interpersonal skills
  • Committed to excellence, hospitality, and continuous improvement
  • Passion for Chick-fil-A's mission, values, and guest service philosophy
  • Ability to work full-time with a flexible schedule including early mornings, evenings, and weekends
  • Bachelor's degree preferred or equivalent work experience

Job Duties

  • Oversee and execute day-to-day operations including opening and closing routines, shift execution, and systems management
  • Maintain consistent high standards for food safety, food quality, speed of service, and cleanliness
  • Monitor and manage food costs, inventory, and waste to support profitability goals
  • Maintain a safe, secure, and welcoming environment for team members and guests
  • Oversee cash handling, deposits, and shift-level financial controls
  • Help manage labor costs in alignment with operational goals
  • Lead and develop a team of leaders and team members across front and back of house
  • Create an environment where individuals feel valued, challenged, and equipped to succeed
  • Serve as a coach and mentor to emerging leaders within the restaurant
  • Collaborate with other Directors and the Operator on staffing, scheduling, and team growth
  • Champion Chick-fil-A's core values and create a culture of care, hospitality, and excellence
  • Take ownership of the restaurant vision Winning Hearts Every Day
  • Model servant leadership, integrity, and professionalism at all times
  • Collaborate closely with high-level leaders to refine leadership skills and strategic thinking
  • Participate in ongoing personal and professional growth opportunities
  • Contribute to long-term planning and innovation within the restaurant

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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