Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $110,000.00
Work Schedule
Standard Hours
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
401(k) retirement plan
Paid Time Off
Holiday pay
Complimentary Gym Membership
Discounts on classes and retail
Access to outdoor industry pro-deals
Job Description
Momentum Indoor Climbing is a premier provider of indoor climbing facilities dedicated to offering unparalleled customer experiences and fostering a strong, vibrant climbing community. With state-of-the-art gyms located across multiple states, Momentum Indoor Climbing has established itself as a leader in the indoor climbing industry. The company emphasizes safety, community engagement, and continuous improvement, which shines through in its thoughtfully designed climbing facilities and diverse programming tailored for climbers of all skill levels. Momentum offers a comprehensive range of classes, training programs, retail options, and community events that appeal to beginners and experts alike. Each location is committed to maintaining... Show More
Job Requirements
- Bachelor's degree in business, management, or related field preferred
- 5+ years of climbing experience preferred
- minimum 5 years of multi-site management or senior operational leadership experience within the climbing gym industry or a similar service-oriented environment
- strong background in strategic planning, financial management, and people development
- proven ability to manage large teams and create systems that promote alignment and accountability
- deep commitment to safety, community, and customer experience
- proficiency in Google Workspace, RGP, and Microsoft Office Suite
- full-time, 40 hours per week
- availability to work during regular Momentum business hours including some evenings, weekends, and after-hours
- ability to respond to emergencies immediately
- willingness to travel quarterly to out-of-state facilities with potential stays up to 14 days
- physical ability to sit or stand for extended periods, use office equipment requiring manual dexterity, travel, work in loud high-energy environments, speak in front of groups, work at height and on uneven surfaces, and lift up to 50 lbs repeatedly
Job Qualifications
- Bachelor's degree in business, management, or related field preferred
- 5+ years of climbing experience preferred
- enthusiasm for the climbing community required
- minimum 5 years of multi-site management or senior operational leadership experience within the climbing gym industry or a similar service-oriented environment
- strong background in strategic planning, financial management, and people development
- proven ability to manage large teams and create systems that promote alignment and accountability
- deep commitment to safety, community, and customer experience
- proficiency in Google Workspace, RGP, and Microsoft Office Suite
Job Duties
- Provide leadership and oversight for General Managers and Regional Managers (Retail, Yoga, Groups)
- ensure consistent application of Momentum policies, safety standards, and customer experience expectations across all gyms
- develop, implement, and monitor operational procedures that improve efficiency, safety, and quality
- lead cross-department collaboration with HR, Marketing, Routesetting, and Programs to ensure smooth coordination and alignment across company initiatives
- serve as a senior representative of Momentum in the industry, modeling professionalism and embodying company values
- uphold safety as a top organizational priority
- ensure adherence to all safety protocols and risk management policies
- review and update safety procedures, incident response processes, and emergency preparedness plans
- serve as the company’s main point of contact for insurance, incident documentation, and regulatory compliance
- partner with GMs and HR to ensure all staff receive thorough safety and risk management training
- support, mentor, and conduct performance reviews for General Managers and Regional Managers
- create development pathways for current and future leaders through mentorship, training, and succession planning
- foster a culture of accountability, collaboration, and respect across all locations
- help facilitate communication and healthy compromise when managers or regions hold differing views
- partner with the CFO to analyze P&Ls, KPIs, and regional performance metrics
- collaborate with GMs and department heads to set, monitor, and achieve revenue, membership, and profitability goals
- evaluate operational budgets, identify cost-saving opportunities, and make recommendations for resource allocation
- support pricing strategies and review regional and product pricing consistency
- contribute to the design phase of new gyms by advising on operational workflows and safety considerations
- lead operational readiness for new gyms, including hiring, onboarding, and training new management teams
- oversee opening-phase support, including systems setup, staff training, and facility punch list completion
- develop, refine, and enforce company-wide policies, procedures, and best practices
- standardize documentation, training programs, and operational systems to promote efficiency and consistency
- ensure open communication among gyms, headquarters, and departments to foster transparency and alignment
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities