Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $110,000.00
Work Schedule
Standard Hours
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
401(k) retirement savings plan
Paid Time Off
Holiday pay
Complimentary membership
employee discount
Pro-deals
Job Description
Momentum Indoor Climbing is a premier indoor climbing company dedicated to providing exceptional climbing experiences and fostering a thriving community of climbers. Known for their state-of-the-art facilities and extensive program offerings, Momentum caters to climbers of all skill levels, from beginners to advanced athletes. With multiple locations across several states, Momentum maintains a strong commitment to safety, customer satisfaction, and continuous organizational improvement. As a leader in the indoor climbing industry, Momentum focuses not only on delivering top-quality climbing workouts but also on enhancing the overall membership experience through engaging programs, expert coaching, and a welcoming environment. The company’s mission... Show More
Job Requirements
- Bachelor's degree in business, management, or related field preferred
- 5+ years of climbing experience preferred
- minimum 5 years of multi-site management or senior operational leadership experience within the climbing gym industry or similar service-oriented environment
- strong background in strategic planning, financial management, and people development
- proficiency in Google Workspace, RGP, and Microsoft Office Suite
- ability to work full-time, 40 hours per week
- availability to work during regular business hours including some evenings, weekends, or after-hours
- ability to travel quarterly to out-of-state locations and more frequently during new construction or gym openings
- physical ability to stand, walk, balance, kneel, pull, push, grasp objects, and lift up to 50 lbs regularly
- comfort working in loud, high-energy environments and speaking publicly
- able to respond to emergencies requiring immediate attention
Job Qualifications
- Bachelor's degree in business, management, or a related field preferred
- 5+ years of climbing experience preferred
- enthusiasm for the climbing community required
- minimum 5 years of multi-site management or senior operational leadership experience within the climbing gym industry or a similar service-oriented environment
- strong background in strategic planning, financial management, and people development
- proven ability to manage large teams and create systems that promote alignment and accountability
- deep commitment to safety, community, and customer experience
- proficiency in Google Workspace, RGP, and Microsoft Office Suite
Job Duties
- Provide leadership and oversight for general managers and regional managers (retail, yoga, groups)
- ensure consistent application of Momentum policies, safety standards, and customer experience expectations across all gyms
- develop, implement, and monitor operational procedures that improve efficiency, safety, and quality
- lead cross-department collaboration with HR, marketing, routesetting, and programs to ensure smooth coordination and alignment across company initiatives
- serve as a senior representative of Momentum in the industry, modeling professionalism and embodying company values
- uphold safety as a top organizational priority
- ensure adherence to all safety protocols and risk management policies
- review and update safety procedures, incident response processes, and emergency preparedness plans
- serve as the company’s main point of contact for insurance, incident documentation, and regulatory compliance
- partner with GMs and HR to ensure all staff receive thorough safety and risk management training
- support, mentor, and conduct performance reviews for general managers and regional managers
- create development pathways for current and future leaders through mentorship, training, and succession planning
- foster a culture of accountability, collaboration, and respect across all locations
- help facilitate communication and healthy compromise when managers or regions hold differing views
- partner with the CFO to analyze P&Ls, KPIs, and regional performance metrics
- collaborate with GMs and department heads to set, monitor, and achieve revenue, membership, and profitability goals
- evaluate operational budgets, identify cost-saving opportunities, and make recommendations for resource allocation
- support pricing strategies and review regional and product pricing consistency
- contribute to the design phase of new gyms by advising on operational workflows and safety considerations
- lead operational readiness for new gyms, including hiring, onboarding, and training new management teams
- oversee opening-phase support, including systems setup, staff training, and facility punch list completion
- develop, refine, and enforce company-wide policies, procedures, and best practices
- standardize documentation, training programs, and operational systems to promote efficiency and consistency
- ensure open communication among gyms, headquarters, and departments to foster transparency and alignment
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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