Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,400.00 - $62,600.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, cruises
Job Description
American Airlines is a leading global airline known for its extensive domestic and international network, serving millions of passengers annually. With a commitment to excellence and innovation, American Airlines continuously strives to enhance the traveling experience through customer-focused service and operational efficiency. The company supports a diverse, dynamic workforce united by a passion for aviation, servicing over 365 destinations across more than 6,800 flights daily. American Airlines fosters a culture of inclusivity, empowering its team members through various Employee Business Resource Groups and a supportive work environment that values diversity and personal growth.
The specific role available is position... Show More
The specific role available is position... Show More
Job Requirements
- High school diploma or GED equivalency
- Experience with PC, Sabre, DECS, and RES
- Ability to work shift work including weekends and holidays
- Ability to work on-site at assigned base location
- Strong decision-making skills
- Ability to work independently and collaboratively
- Ability to multi-task and manage multiple events simultaneously
- Strong interpersonal and communication skills
- Must pass FAA criminal background check and DOT drug test
- Ability to work all shifts, holidays, and overtime
- Must be flexible with shift rotation
Job Qualifications
- High school diploma or GED equivalency
- PC, Sabre, DECS, and RES experience
- Ability to work shift work including weekends and holidays
- Ability to work on-site at assigned base location
- Bachelor’s degree preferred or equivalent work experience
- Completion of Flight Attendant training as prescribed by FAA strongly preferred
- Current Passenger Service, Passenger Sales or Crew Scheduling experience
- Knowledge of company on-time performance goals and dependability metrics
- Understanding of working with contract labor groups
- Sound judgement and strong decision-making skills
- Ability to work independently and collaboratively
- Ability to prioritize, multi-task, and manage multiple events simultaneously
- Ability to work under demanding operational conditions
- Excellent interpersonal, oral and written communication skills
- Ability to work all shifts, holidays, and overtime as required
- Requires rotation of shifts and days off
- Must fulfill FAA criminal background checks for unescorted airport security access
- Must pass U.S. Department of Transportation mandated drug test
Job Duties
- Act as liaison with local and system departments such as IOC, Control Center, Customer Care, Crew Scheduling, Customer Ops, Catering, and the Flight Department
- Oversee flight service base operational reliability by leading dependability engagement, communication, and accountability
- Handle operational events and proactively provide crew assistance or delay mitigation based on priority and operational impact
- Coordinate with Daily Operations and IOC to respond to flight attendant injuries and aircraft emergencies providing appropriate guidance and support
- Notify rescheduled and reassigned flight attendants traveling through the base
- Provide status updates on department reliability and communicate irregularities impacting daily operations to relevant leadership
- Coordinate with Crew Scheduling and Tracking for pre-boarding flights or re-crewing as necessary
- Assist with administrative duties including delay investigations and operational reports
- Investigate and document delays including Right Start, IPD, and IFS
- Implement and enforce selected policies and guidelines
- Coordinate and host base activities to support engagement initiatives
- Conduct coaching and counseling as appropriate
- Assist with Flight Attendant reasonable cause drug and alcohol testing
- Provide Flight Attendant Electronic Flight Bag support
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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