Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,400.00 - $62,600.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Employee Discounts
Job Description
American Airlines is a leading global airline committed to connecting people and places with exceptional service and a dynamic workforce. As one of the largest carriers in the world, American Airlines offers unmatched travel opportunities and career growth in the airline industry. The airline prioritizes diversity, inclusion, and the professional development of its employees, providing a supportive work environment through over 20 Employee Business Resource Groups that foster engagement and community connection.
This position is based at the Philadelphia Airport Group 6 (PHL-TGR6) and forms an integral part of the Inflight Team, operating within the Customer Experience Division. The... Show More
This position is based at the Philadelphia Airport Group 6 (PHL-TGR6) and forms an integral part of the Inflight Team, operating within the Customer Experience Division. The... Show More
Job Requirements
- High school diploma or GED equivalency
- Experience with PC Sabre DECS RES
- Ability to work shift work including weekends and holidays
- Ability to work on-site at assigned base/location
- Must be able to fulfill FAA criminal background checks and security requirements
- Must be able to pass DOT mandated drug test
- Availability to work all shifts and rotate days off
Job Qualifications
- High school diploma or GED equivalency
- PC Sabre DECS and RES experience
- Ability to work shift work including weekends and holidays
- Ability to work on-site at assigned base/location
- Bachelors degree preferred or equivalent work experience
- Completed Flight Attendant training as prescribed by the FAA with name on current Flight Attendant System Seniority List strongly preferred
- Current Passenger Service Passenger Sales or Crew Scheduling experience
- Knowledge of company on-time performance goals and dependability metrics
- Understanding of working with a contract labor group desirable
- Sound judgement and strong decision making skills
- Ability to work independently as well as collaboratively
- Ability to prioritize multi-task and manage several events and situations simultaneously
- Ability to work under demanding operational conditions
- Excellent interpersonal oral and written communication skills
- Ability to work all shifts holidays and overtime as required
- Requires rotation of shifts and days off
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) and secure US Customs security badge if applicable
- Must pass U.S. Department of Transportation (DOT) mandated drug test
Job Duties
- Acts as the liaison with local and system departments e.g. IOC Control Center (Tower) Customer Care Crew Scheduling Customer Ops Daily Ops Catering Cabin Appearance Business Partners and the Flight Department
- Oversee Flight Service base operational reliability by taking lead role in dependability engagement communication and accountability
- Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact
- Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support
- Notifies rescheduled and reassigned Flight Attendants traveling through the base
- Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight IOC and Hub Control Center leadership
- Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing if necessary
- Assists with administrative duties such as delay investigations daily and monthly reports pertaining to operational activities
- Investigates and documents delays including Right Start IPD (International Premium) IFS (International Flagship Service)
- Implements selected policies as well as ensuring established guidelines are followed and enforced
- Coordinate and host base activities to support engagement initiatives
- May conduct coaching and counseling as appropriate
- Assists with Flight Attendant reasonable cause drug and alcohol testing
- Provides Flight Attendant EFB (Electronic Flight Bag) support
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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