Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,400.00 - $62,600.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars and cruises
Job Description
American Airlines is the largest airline in the world, renowned for its extensive global network that spans 365 destinations served by more than 6,800 daily flights. As a leader in the aviation industry, American Airlines prides itself on a rich history of providing exceptional customer service, embracing diversity and inclusion, and fostering professional growth within its dynamic workforce. The company offers a vibrant and supportive environment where employees can thrive both personally and professionally. Joining American Airlines means becoming part of a dedicated team committed to excellence, innovation, and collaboration while enjoying incredible travel perks and comprehensive benefits. The airline’s... Show More
Job Requirements
- High school diploma or GED equivalency
- Experience with PC, Sabre, DECS, and RES systems
- Must be able to work shift work including weekends and holidays
- Must be able to work on-site at assigned base/location
- Must fulfill FAA criminal background checks for unescorted access privileges to airport security identification display areas (SIDA) and secure US Customs security badge if applicable
- Must pass U.S. Department of Transportation (DOT) mandated drug test
Job Qualifications
- High school diploma or GED equivalency
- PC, Sabre, DECS, and RES experience
- Ability to work shift work including weekends and holidays
- Ability to work on-site at assigned base/location
- Bachelor's degree preferred or equivalent work experience
- Prefer completion of Flight Attendant training as prescribed by the FAA and current Flight Attendant System Seniority List inclusion
- Current Passenger Service, Passenger Sales, or Crew Scheduling experience
- Knowledge of company on-time performance goals and dependability metrics
- Understanding of working with a contract labor group desirable
- Sound judgement and strong decision making skills
- Ability to work independently and collaboratively
- Ability to prioritize, multi-task and manage multiple events simultaneously
- Ability to work under demanding operational conditions
- Excellent interpersonal, oral and written communication skills
- Ability to work all shifts, holidays, and overtime as required
- Requires rotation of shifts and days off
- Must fulfill FAA criminal background checks for unescorted access privileges to airport security identification display areas (SIDA) and secure US Customs security badge if applicable
- Must pass U.S. Department of Transportation (DOT) mandated drug test
Job Duties
- Act as the liaison with local and system departments including IOC, Control Center, Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
- Oversee Flight Service base operational reliability by leading dependability engagement, communication, and accountability
- Handle operational events and proactively provide crew assistance or delay mitigation based on priority and operational impact
- Coordinate with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies providing appropriate base guidance and support
- Notify rescheduled and reassigned Flight Attendants traveling through the base
- Provide status of department reliability and communicate irregularities impacting daily operations to Inflight, IOC, and Hub Control Center leadership
- Coordinate with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing if necessary
- Assist with administrative duties such as delay investigations, daily and monthly operational activity reports
- Investigate and document delays including Right Start, IPD (International Premium), IFS (International Flagship Service)
- Implement selected policies and ensure established guidelines are followed and enforced
- Coordinate and host base activities to support engagement initiatives
- Conduct coaching and counseling as appropriate
- Assist with Flight Attendant reasonable cause drug and alcohol testing
- Provide Flight Attendant Electronic Flight Bag (EFB) support
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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