Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,500.00 - $61,300.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Travel perks
Health Insurance
Dental Insurance
Prescription coverage
vision benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Employee Discounts
Job Description
American Airlines, one of the world's largest airlines, offers more than just a job - it provides a chance to explore new horizons, develop professionally, and be part of a dynamic and inclusive team. As a leading carrier in the aviation industry, American Airlines serves millions of passengers annually with a commitment to safety, customer satisfaction, and operational excellence. The company prides itself on fostering a vibrant working environment where team members are encouraged to grow their skills, collaborate with diverse colleagues, and contribute to a large global network that spans 365 destinations and 6,800 daily flights.
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Job Requirements
- High school diploma or GED equivalency
- Experience with PC, Sabre, DECS, and RES
- Ability to work shift work including weekends and holidays
- Ability to work on-site at assigned base/location
- Willingness to work all shifts including holidays and overtime
- Must fulfill FAA criminal background checks for airport security access
- Must pass U.S. Department of Transportation (DOT) mandated drug test
Job Qualifications
- High School diploma or GED equivalency
- PC, Sabre, DECS, and RES experience
- Ability to work shift work including weekends and holidays
- Ability to work on-site at assigned base/location
- Bachelor's degree preferred or equivalent work experience
- Completed Flight Attendant training as prescribed by the FAA with name on current Flight Attendant System Seniority List (strongly preferred)
- Current Passenger Service, Passenger Sales or Crew Scheduling experience
- Knowledge of company on-time performance goals and dependability metrics
- Understanding of working with a contract labor group desirable
- Sound judgement and strong decision making skills
- Ability to work independently and collaboratively
- Ability to prioritize, multi-task and manage several events and situations simultaneously
- Ability to work under demanding operational conditions
- Excellent interpersonal, oral and written communication skills
- Ability to work all shifts, holidays, and overtime as required
- Requires rotation of shifts and days off
- Fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) and secure US Customs security badge if applicable
- Pass U.S. Department of Transportation (DOT) mandated drug test
Job Duties
- Acts as the liaison with local and system departments e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
- Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, & accountability
- Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact
- Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support
- Notifies rescheduled and reassigned Flight Attendants traveling through the base
- Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Hub Control Center leadership
- Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary
- Assists with administrative duties such as delay investigations, daily and monthly reports pertaining to operational activities
- Investigates and documents delays including Right Start, IPD (International Premium), IFS (International Flagship Service)
- Implements selected policies, as well as ensuring established guidelines are followed and enforced
- Coordinates and hosts base activities to support engagement initiatives
- May conduct coaching and counseling as appropriate
- Assists with Flight Attendant reasonable cause drug and alcohol testing
- Provides Flight Attendant EFB (Electronic Flight Bag) support
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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