Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $27.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
Equal opportunity employer
Job Description
UPS Healthcare Precision Logistics, formerly known as Marken, MNX, and Polar Speed, is a distinguished subsidiary of UPS Healthcare specializing in clinical and advanced therapy logistics. As a global leader in healthcare logistics, UPS Healthcare Precision Logistics integrates extensive expertise in secure and complex supply chains to deliver innovative solutions that elevate client success. The company is part of the Fortune Global 500 organization UPS, widely recognized for its commitment to innovation, quality, and exceptional customer service. UPS Healthcare Precision Logistics operates with a strong focus on delivering reliable, safe, and efficient transport solutions for sensitive healthcare products including pharmaceuticals,... Show More
Job Requirements
- U.S. citizen or national, lawful permanent resident, or authorized to work in the U.S.
- Experience in customer service operations
- Experience with international air freight, logistics, or distribution
- Knowledge of export, import, and transport processes
- Familiarity with pharmaceutical or clinical trial logistics preferred
- Strong attention to detail
- Ability to work independently and within a team
- Proficiency with MS Office applications
Job Qualifications
- Professional experience in customer service operations preferably in international air freight, logistics, or distribution
- Previous experience in export, import, and transport preferred
- Previous experience in pharmaceutical and clinical trial industry preferred
- Commitment to quality and attention to detail
- Strong customer focus
- Team player, self-dependent, motivated to succeed
- Proficient in MS Office including Excel and Word
Job Duties
- Support the Cell and Gene team with daily operations and liaise with Control Tower Coordinators for shipment coordination
- Utilize technology for enhanced monitoring, management, and control of shipments
- Collaborate with logistics service providers, branches, and depots to arrange shipment solutions
- Prepare, place, control, and arrange appropriate packaging and equipment according to project specifications
- Coordinate and dispatch drivers for collections and deliveries ensuring timeliness and compliance with documentation standards
- Work with regulatory teams to ensure compliance for import and export shipments
- Book shipments with airlines and integrators to secure optimal routing
- Ensure proper handling and storage of shipments with airlines and ground facilities
- Label and prepare shipments for export, including dispatching drivers to meet cut-off times
- Maintain compliance in the Marken Maestro system with key shipment milestone data entry and confirmation
- Send pre-alerts and communicate with branches and local providers to confirm shipment receipt and instructions
- Perform pre- and post-flight shipment checks and communicate with airlines in case of delays
- Escalate issues or shipment delays to the Cell and Gene Management Team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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