Operations Communications Specialist - Aeromedical
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Shift Differentials
Employee assistance program
Professional development opportunities
Job Description
The Trauma Hawk Operations Control Center Communications Specialist position is a critical role within a specialized FAA Part 135 Helicopter Air Ambulance service. Our organization operates in Palm Beach County and is dedicated to providing top-tier emergency medical air transport and dispatch services. We adhere strictly to federal aviation regulations and comprehensive company flight manuals to ensure the safety, efficiency, and reliability of every flight and transport operation. Our commitment to excellence in emergency response and patient transport places us at the forefront of air ambulance services, supported by a team of highly skilled professionals including pilots, medical crews, and... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years relevant experience preferred
- Valid Florida driver’s license within six months of hire
- Ability to pass DOT/FAA drug and alcohol testing
- Ability to pass pre-employment drug screenings background checks and DMV verification
- Knowledge of FAA regulations and company flight manuals
- Strong analytical skills for weather and operational risk assessment
- Ability to work rotating 12-hour shifts including holidays and emergency duty
- Familiarity with aviation navigation and safety procedures
- Excellent radio communication practices
Job Qualifications
- High school diploma or equivalent
- Bachelor’s Degree preferred
- 1-3 years experience as a Part 135 OCC Communications Specialist preferred
- Experience in HEMS preferred
- Knowledge of dispatching and call-routing software
- Familiarity with GPS and aviation ground support software
- Understanding of meteorology aircraft navigation and FAA regulations
- Working knowledge of regulatory requirements
- Ability to utilize various software systems
- Strong communication and interpersonal skills
- Ability to work rotating shifts including nights and weekends
Job Duties
- Monitors answers interprets prioritizes and dispatches 911 calls and hospital calls
- Computes the amount of fuel required for safe flight completion
- Analyzes weather data to determine safe flight routes
- Prepares detailed flight plans including weight limits weather reports and NOTAMS
- Reviews inspection status and aircraft logs collaborating with maintenance and operations directors
- Validates suitability of crew and aircraft for each departure
- Collaborates with Pilot in Command to finalize flight plans and shares safety responsibility
- Prepares and signs dispatch releases authorizing flight departures
- Delays or cancels flights if unsafe conditions exist
- Monitors flight progress providing real-time updates to crews
- Updates pilots on weather or flight plan changes recommending alternates
- Initiates accident and incident notifications documenting all details
- Assists supervisor with maintaining equipment and procedural standards
- Utilizes software systems and technology for operational duties
- Works with multidisciplinary teams for patient transport excellence
- Responds to hospital interfacility transport requests evaluating feasibility
- Practices appropriate radio communication procedures
- Communicates shift change briefings with flight crews
- Maintains positive relationships with colleagues public and emergency services
- Applies FAA Flight Dispatch practices to ground ambulance dispatch
- Maintains flight and weather records per federal regulations
- Works rotating 12-hour shifts including holidays
- Performs emergency duties as required including disaster response
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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