Operations Associate, Guest Services - LAGSAPTF
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Ronald McDonald House Charities of Southern California (LARMH) is a compassionate nonprofit organization dedicated to providing a supportive home-away-from-home for children and families receiving medical treatment in the Southern California area. The House operates year-round, offering families comfort, care, and a safe environment during otherwise challenging times. The organization is anchored in its mission to ensure families have the emotional and practical support they need while a child undergoes medical care, creating a community of care through volunteer and staff collaboration.
As an Operations Associate, Guest Services at LARMH, you will play a vital role in the daily operati... Show More
As an Operations Associate, Guest Services at LARMH, you will play a vital role in the daily operati... Show More
Job Requirements
- High school diploma or GED
- Minimum 1 year experience in retail, hospitality or social services
- Proven customer service skills
- Ability to work flexible schedules including irregular hours and holidays
- Proficiency in Microsoft Office
- Ability to manage multiple tasks simultaneously
- Strong organizational skills
- Positive attitude and professional appearance
Job Qualifications
- High school diploma or GED required
- Bachelor’s degree preferred
- At least 1 year of experience in retail, hospitality or social services setting required
- Experience with family clientele preferred
- Must be organized and focused with excellent judgment
- Good customer service skills
- Ability to manage multiple tasks and priorities
- Positive attitude, pleasant demeanor and appropriate dress required
- Proficient in Microsoft Office and hospitality databases
- Willingness to work irregular hours and holidays
- Ability to read, write and effectively present information in English
- Candidates with multi-language skills encouraged to apply
Job Duties
- Welcome and acknowledge all guests, volunteers, vendors and visitors in a compassionate, supportive and timely manner
- Attend to main entrance buzzer and walk-ins to ensure screening and check-in
- Enforce health- and safety-related practices related to guests and front desk
- Provide concierge-level service for guest check-ins, check-outs, orientations, tours and other guest needs
- Act as first point of contact and effectively problem solve any issues during shift
- Document all incidents and conversations relevant for peers and supervisors
- Receive and record all room referrals and guest data
- Communicate with medical staff as needed in a professional manner
- Record financial transactions including deposits, fees, donations and sales
- Partner with Family Support Services team to support guest families
- Serve as host for Meal of Love groups
- Supervise volunteers ensuring adherence to House standards and safety regulations
- Inspect, clean and organize common areas including disinfecting, trash removal and spills
- Refill and restock supplies for kitchens, bathrooms and front desks as well as guest amenities
- Document maintenance needs and attend to simple guest facility needs
- Communicate with Housekeeping team to ensure timely room turnover and cleaning
- Maintain up-to-date knowledge of emergency procedures and security protocols
- Process in-kind donations
- Attend all applicable trainings
- Perform other duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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