Operations Associate, Guest Services - LAGSAPT
Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Fixed Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible scheduling
Community involvement
Job Description
Ronald McDonald House Charities of Southern California (LARMH) is a non-profit organization dedicated to providing a supportive and comforting environment for families of seriously ill children. The Los Angeles Ronald McDonald House offers a home away from home where families can stay close to their hospitalized children without the added burden of lodging expenses. This compassionate organization operates 24/7, year-round, ensuring that families receive the care, support, and comfort they need during some of the most challenging times in their lives. With a strong commitment to hospitality, safety, and guest services, LARMH creates a nurturing environment not only for the... Show More
Job Requirements
- Ability to read and interpret information in English
- ability to write reports, business correspondence and procedure manuals
- ability to effectively present information and respond to questions from managers, clients, board members, families and the general public
- ability to present facts and recommendations effectively in oral and written form
- positive attitude, pleasant demeanor and appropriate dress required
- frequently required to be on feet
- frequently lift and/or move up to 25 pounds
- must be willing to work independently and oversee operations of two buildings alone when necessary
- must maintain up-to-date knowledge of emergency procedures and security protocols
Job Qualifications
- High school diploma/GED required
- Bachelor’s degree preferred
- work experience may substitute for education
- at least 1 year of experience in retail, hospitality or social services setting required
- experience with family clientele preferred
- must be organized, focused and have a track record of excellent judgment
- must demonstrate good customer service skills
- must be organized and possess ability to manage multiple tasks and priorities
- positive attitude, pleasant demeanor and appropriate dress required
- must be proficient in Microsoft Office and comfortable using hospitality database
- must be willing to work irregular hours and holidays as necessary
Job Duties
- Welcome and acknowledge all guests, volunteers, vendors and visitors in a compassionate, supportive and timely manner
- attend to main entrance buzzer and walk-ins to ensure all visitors, vendors, volunteers and guests are appropriately screened and checked in
- maintain record of building occupants
- enforce all health- and safety-related practices related to guests and/or the front desk
- provide concierge-level service for guest check-ins, check-outs, orientations, tours and other guest needs
- communicate policies and procedures gracefully
- act as first point of contact and effectively problem solve any issues that arise during scheduled shift
- communicate with shift partner and/or supervisor for assistance or to elevate issues
- document all incidents and conversations relevant for peers and/or supervisors
- receive and record all room referrals and guest data according to procedures
- communicate with appropriate medical staff as needed
- record financial transactions, including deposits, room fees, donations and merchandise sales
- partner with Family Support Services team as needed
- provide warm customer service and serve as the host for Meal of Love groups
- properly supervise volunteers to ensure they understand and observe standards of conduct, safety regulations and policies
- inspect, clean and organize common areas, including disinfecting touch points and attending to urgent requests
- re-fill and re-stock supplies for kitchens, bathrooms and front desks as well as guest amenities
- document maintenance needs for Facilities team and attend to simple guest facility needs
- communicate regularly with Housekeeping team to ensure timely attention to guest room turnover and deep cleaning needs
- maintain up-to-date knowledge of emergency procedures and security protocols
- uphold RMH standards of safe guest accommodations and working conditions
- process in-kind donations according to procedure
- attend all applicable trainings
- perform other duties and responsibilities as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink is built for hospitality recruitment.
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