Operations Associate, Guest Services - LAGSAPT

Burbank, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Exact $20.00

Work Schedule

Night Shifts

Benefits

Health Insurance

Paid Time Off

Training and Development

Employee Discounts

Retirement Plan

Flexible Schedule

volunteer opportunities

Job Description

The Ronald McDonald House Charities of Southern California is a nonprofit organization dedicated to supporting children and families facing pediatric illness by providing a home-away-from-home environment. The Los Angeles Ronald McDonald House Division serves these families by offering comfort, care, and a supportive community during challenging times. The charity operates around the clock, 365 days a year, primarily focused on delivering high-quality guest services in a compassionate and efficient manner. The Ronald McDonald House is recognized for its mission-driven approach, creating an environment that helps alleviate some of the stresses associated with medical treatments for children by providing families with... Show More

Job Requirements

Ability to read and interpret information in English
Ability to write reports, business correspondence and procedure manuals
Ability to effectively present information and respond to questions from managers, clients, board members, families and the general public
Ability to present facts and recommendations effectively in oral and written form
Candidates with multi-language skills encouraged to apply
Job duties regularly require standing, walking
Reaching with hands and arms
Climbing or balancing
Stooping, kneeling
Talking or hearing
Frequently required to be on feet
Frequently lift and/or move up to 25 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Must be willing to work independently and oversee operations of two buildings alone as necessary
Must be able to handle a moderate noise level work environment

Job Qualifications

High school diploma/GED required
Bachelor’s degree preferred
Work experience may substitute for education
At least 1 year of experience in retail, hospitality or social services setting required
Experience with family clientele preferred
Must be organized, focused and have a track record of excellent judgment
Must demonstrate good customer service skills
Must be organized and possess ability to manage multiple tasks and priorities
Positive attitude, pleasant demeanor and appropriate dress required
Must be proficient in Microsoft Office and comfortable using hospitality database
Must be willing to work irregular hours and holidays as necessary

Job Duties

Welcome and acknowledge all guests, volunteers, vendors and visitors in a compassionate, supportive and timely manner
Attend to main entrance buzzer and walk-ins to ensure all visitors, vendors, volunteers and guests are appropriately screened and checked in
Enforce all health- and safety-related practices related to guests and/or the front desk
Provide concierge-level service for guest check-ins, check-outs, orientations, tours and other guest needs that may arise, following procedures and policies set forth by the House
Communicate policies and procedures gracefully
Act as first point of contact and effectively problem solve any issues that arise during scheduled shift
Document all incidents and conversations relevant for peers and/or supervisors
Receive and record all room referrals and guest data according to procedures
Communicate with appropriate medical staff as needed in a professional and friendly manner
Record financial transactions, including deposits, room fees, donations and merchandise sales
Partner with Family Support Services team as needed to best support guest families
Provide warm customer service and serve as the host for Meal of Love groups
Properly supervise volunteers by ensuring they understand the House commitment to compassionate hospitality and that they observe standards of conduct, rules, safety regulations and House policies
Inspect, clean and organize common areas throughout the House, including disinfecting common touch points, taking out trash, running/unloading dishwasher, sweeping/mopping/vacuuming and attending to spills or urgent requests
Re-fill and re-stock supplies for kitchens, bathrooms and front desks as well as guest amenities
Document maintenance needs for Facilities team
Attend to simple guest facility needs if possible (i.e. replacing light bulbs, locating supplies, etc.)
Communicate regularly with Housekeeping team to ensure timely attention to guest room turnover and other deep cleaning needs
Document housekeeping-related needs
Maintain up-to-date knowledge of emergency procedures and security protocols
Uphold RMH standards of safe guest accommodations and working conditions
Process in-kind donations according to procedure
Attend all applicable trainings
Other duties and responsibilities as requested

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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