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Operations Associate, Guest Services, IEGSAFT
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Day Shifts
Weekend Shifts
Job Description
Ronald McDonald House Charities of Southern California (RMHCSC) is a nonprofit organization dedicated to creating, finding, and supporting programs that directly improve the health and well-being of children and their families. The Inland Empire branch of this charity provides a supportive, home-like environment for families with children undergoing medical treatment at nearby hospitals. By offering a place to stay, meals, and emotional support, RMHCSC helps ease the financial and emotional burden on these families during challenging the times. The organization is known for its compassionate and community-driven approach to helping families in need, making a positive impact on thousands of... Show More
Job Requirements
- High school diploma or GED required
- minimum 1 year of supervisory experience
- at least 1 year experience in retail, hospitality, or social services
- strong customer service skills required
- must be organized and focused with sound judgment
- ability to manage multiple tasks and priorities
- positive attitude and pleasant demeanor required
- proficiency in Microsoft Office and database comfort
- ability to multitask in a fast-paced environment
- must be highly dependable and reliable
- flexibility to work various shifts including holidays
- valid California Driver’s License with clean driving record
Job Qualifications
- High school diploma or GED
- bachelor’s degree preferred
- relevant work experience may substitute for education
- minimum of 1 year of supervisory experience
- minimum of 1 year experience in retail, hospitality, or social services
- experience with family clientele preferred
- hotel or hospital experience a plus
- strong customer service skills
- organized and focused
- sound judgment
- ability to manage multiple tasks and priorities
- positive attitude
- pleasant demeanor
- appropriate attire
- proficiency in Microsoft Office
- comfortable with various databases
- ability to multitask in fast-paced environment
- highly dependable and reliable
- flexibility to work weekdays, weekends, evenings, overnight shifts, and holidays
Job Duties
- Welcome and acknowledge all guests according to company standards and anticipate and address guests’ service needs
- interact with and offer comfort to House guests in a supportive manner
- respond to emergency situations and know how to use all safety equipment
- communicate in writing about events that occurred during shift through shift reports
- assist housekeeping such as vacuum, dust and disinfect cleaning of guest rooms when necessary
- responsible for stocking and monitoring inventory of household supplies and consumable goods
- use daily task list and overnight work list to ensure required operational tasks and duties are completed
- ensure safety and security of guests and house during shift
- greet the public, accept and thank for donations, give House tours and answer questions related to all aspects of House operations
- respond to guest complaints, taking prompt and appropriate actions to resolve problems and ensure customer satisfaction is maintained
- use translating devices to assist guests when necessary
- exercise good judgment in decision-making and reporting issues to Operations Manager and Operations Director as appropriate
- pay close attention to details with capability to oversee House operations and multiple areas simultaneously in a fast paced environment
- properly supervise House volunteers by ensuring they understand House commitment to guest service and observe standards of conduct, rules, safety regulations, and House policies
- conduct arrival and departure audits of guest rooms and common areas to ensure that House high cleaning standards are maintained
- assist in the processing of laundry ensuring washing, drying, folding and proper placement
- review daily room referrals and day use requests prioritizing and following up with social workers
- schedule family check-ins and make necessary data entries
- review and assure accuracy of data entry processes for applications and programs used
- train new hires in front desk operations and software applications
- maintain California Children’s Services (CCS) process, tracking and billing as assigned
- perform other duties and responsibilities as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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