Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.20 - $28.85
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
The Bay Club Company (TBCC) is a renowned premium lifestyle club offering exceptional recreational and wellness amenities to its members. With a robust commitment to fostering a welcoming and inclusive culture, TBCC operates with core values branded as the "Actions We Live By." These values emphasize authenticity, forward-thinking ownership, humility coupled with hard work, unity as one team with one voice, and perpetual curiosity through asking 'why.' TBCC's culture is rooted deeply in these principles, guiding every interaction, decision, and strategic initiative. The Bay Club Company prides itself on creating an environment that supports open and honest communication, encourages individual... Show More
Job Requirements
- High school diploma or equivalent
- At least one year experience in hospitality or related service position
- Food safety certification if applicable
- CPR certification
- Strong verbal communication skills
- Ability to operate cash registers and handle cash
- Ability to perform physically demanding tasks including lifting up to 50 pounds
- Availability to work flexible hours including evenings, weekends, and holidays
- Ability to follow safety and cleanliness standards
- Ability to maintain professional appearance and demeanor
- Willingness to participate in training and development
Job Qualifications
- Knowledge of company policies
- Ability to read, understand, and communicate information in writing
- Ability to understand and communicate ideas verbally
- Proficient computer skills including Microsoft Outlook and club software
- At least one year of experience in hospitality or related service
- Food safety certification if applicable
- Professional and friendly manner with excellent customer service skills
- Strong verbal communication and conflict resolution abilities
- Enthusiastic, responsible, and dependable team player
- Self-motivated and takes initiative
- Well organized and detail oriented
- CPR certified
Job Duties
- Greet members and guests upon arrival to the Club
- Check members in by verifying their membership
- Ensure all guests complete a Guest Registration Waiver and pay applicable fees
- Book appointments, program, and class reservations
- Provide information on Club programming and facilities
- Deliver exceptional service experience to members, guests, and Associates
- Represent the club professionally through image, dress, communication, and follow-up
- Provide membership sales team with guest/prospect lead contacts
- Operate cash register and process payments
- Manage and balance cash drawer each shift
- Perform opening and/or closing duties
- Answer and transfer phone calls
- Create and serve food and beverage items
- Promote daily specials and encourage order upgrades
- Maintain a clean, safe environment according to food safety standards
- Provide Pool Deck guest services including seating and managing refreshments
- Assist with maintaining cleanliness and stock levels throughout the Club
- Restock vanity supplies and janitorial products
- Assist with laundry functions including collecting, washing, drying, and folding towels
- Communicate timely and follow up as appropriate
- Participate in required events, programs, meetings, and trainings
- Flexibility to work day and evening shifts, weekends, and holidays
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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