Operations Associate

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $19.50
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
training programs
flexible scheduling
team environment

Job Description

The Rinks is a leading sports and entertainment organization dedicated to providing exceptional experiences for both employees and guests. Renowned for its commitment to quality, The Rinks offers a dynamic and inclusive work environment where teamwork and customer service excellence are highly valued. The organization operates premier rink facilities offering ice and inline skating sessions, along with various programs and events aimed at fostering a love of skating and creating memorable moments for all visitors. As an industry leader, The Rinks strives to maintain high standards in safety, guest satisfaction, and operational excellence, making it an ideal workplace for individuals... Show More

Job Requirements

  • 16 years of age or older
  • less than high school education
  • 0-1 year of experience
  • able to work flexible schedule including weekends, holidays, and nights
  • able to skate for up to 2 hours or willing to learn to skate
  • strong interpersonal and communication skills
  • motivated and energetic
  • able to respond promptly and courteously to guest inquiries
  • able to maintain professionalism in diverse environment

Job Qualifications

  • must be 16 years of age or older
  • highly motivated self-starter who is service minded, enthusiastic, and energetic
  • understands commitment to quality service, products, and entertainment
  • possesses strong interpersonal and communication skills
  • maintains a pleasant, professional, and approachable style
  • thrives in a fast-paced, dynamic environment
  • able to work flexible schedules including weekends, holidays, and nights
  • meets minimum reading, writing, and mathematical requirements
  • rink operations experience is a plus

Job Duties

  • communicate rink program information to guests
  • operate the point of sale system efficiently and accurately while performing daily cash-handling activities
  • coordinate locker room check-in and check-out procedures
  • greet and assist guests throughout the facility
  • answer the telephone cheerfully and courteously
  • distribute skates and assist guests in proper skate size selection
  • manage customer flow and line service timeliness
  • collect, inspect, and store skates properly
  • sharpen and maintain rental skates
  • demonstrate knowledge of snack bar menu items and prices
  • operate food and beverage equipment proficiently
  • safeguard public sessions by monitoring rink activity
  • monitor rink conditions and remove debris
  • maintain an attentive demeanor and ensure skater safety
  • perform scorekeeping duties and communicate with referees
  • set up and decorate party rooms
  • maintain positive and attentive demeanor during events
  • provide outstanding customer service throughout events
  • provide excellent customer service by servicing guests promptly and accurately
  • demonstrate initiative and teamwork
  • adhere to first aid and emergency guidelines
  • communicate safety and security issues to management
  • maintain housekeeping standards
  • assist in maintenance projects
  • perform clerical activities
  • maintain professional demeanor with guests
  • provide services for special events
  • perform tasks required by guest service or facility
  • adhere to rink policies and procedures

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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