Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
competitive pay
gas allowance
Paid Time Off
Free Meals
Incentive/bonus programs
Investment opportunity with a company match
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
career development and advancement
Job Description
Hill-Holliday Organization is a family-owned McDonald's franchise that operates 12 McDonald's locations in the greater Philadelphia Metropolitan Area. Known for its strong commitment to core values such as Serve, Inclusion, Integrity, Community, and Family, the company focuses on delivering superior guest experiences and maintaining high operational standards across all its restaurants. The franchise prides itself on creating a supportive, fun, and profitable workplace environment where employees can thrive and grow.
The role of Multi-Unit Restaurant Area Supervisor is a challenging and rewarding management position overseeing 3 to 5 McDonald's locations. The Area Supervisor plays a critical role in ensurin... Show More
The role of Multi-Unit Restaurant Area Supervisor is a challenging and rewarding management position overseeing 3 to 5 McDonald's locations. The Area Supervisor plays a critical role in ensurin... Show More
Job Requirements
- Experience supervising multiple high-performing restaurant locations
- background in quick service restaurants, hospitality, or retail
- excellent verbal and written communication skills
- proven leadership and coaching abilities
- ability to manage financial and operational targets
- open availability including ability to travel regularly
- access to reliable transportation
- ability to complete McDonald’s training programs including Hamburger University
- strong decision-making and problem-solving skills
- capacity to handle multiple priorities in a fast-paced environment
- strong organizational and time management skills
Job Qualifications
- Strong verbal and written skills are necessary to communicate with all levels of our organization
- decision-making and prioritization skills
- problem solving
- solutions based mindset
- demonstrable history of exceeding business targets
- recognize patterns and develop intuition around common restaurant performance issues
- ability to analyze P&L, Sales and Ops’ trends/patterns to identify and address opportunities and celebrate success
- implement systems and routines to capitalize/improve Sales/Ops opportunities
- open availability
- reliable transportation and ability to drive to multiple work sites (office, meetings, assigned restaurants, training, etc.)
- general manager experience
- ability to complete training process including attending Hamburger University (Non-McDonald’s experience candidates)
- accurate, consistent evaluator that relies on measurable facts and observations- strong attention to detail and ability to keep organized
- effective time management skills to keep up with demanding and ever-changing priorities
- quick learner capable of developing both a broad understanding of all Restaurant systems and deep expertise in certain areas
- strong interpersonal skills and ability to build amicable relationships with peers and restaurant teams
- energetic leader with excellent social, communication and presentation skills. Solid influencing and facilitation skills
- coachable learner with the desire for continuous learning
- ability to work in an ever-changing environment
Job Duties
- Provide effective leadership, coaching, direction, staff development, and enhance restaurant operations to maximize the long-term growth of sales, guest counts, and profit of each restaurant assigned
- consistently demonstrate McDonald's values and leadership behaviors to build positive business relationships and experience with guests, the Restaurant Leadership Team and Crew, and peers
- lead and grow team of General Managers to uphold McDonald's standards of Quality, Service, Cleanliness, and Value (QSC&V)
- consistently achieve local Health Department standards for each location
- work with the General Managers to meet and exceed Operational and Profit targets
- ensure that the financial performance of the restaurants meets or exceed the performance of the top 25% of comparable restaurants (McDonald’s restaurant norms)
- travel regularly to assigned restaurants to support your restaurant teams
- actively engage with Organizational Leadership (ex. Director of Operations) to improve restaurant operations
- uphold and ensure standards of Safety and Security for Staff, Guest, the restaurant, and assets
- complete monthly cash and security audits and execute necessary remediation
- identify, report, and maintain equipment to provide quality products and service
- conduct performance reviews and goal setting with General Managers while ensuring they do the same for their management teams and crew
- identify opportunities for improvement of restaurant operations
- ensure proper staffing levels and a positive culture that improves retention and desires for career growth
- assist GMs with hiring and development of Shift and Department Leaders
- execute new products and initiatives at an exceptional level
- complete internal graded Operations Reviews on restaurants
Job Qualifications
Experience
Mid Level (3-7 years)