Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive pay
gas allowance
Paid Time Off
Free Meals
Incentive/bonus programs
Investment opportunity with a company match
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
education benefits
career development and advancement
Job Description
Hill-Holliday Organization is a family-owned McDonald's franchise operating 12 locations throughout the greater Philadelphia Metropolitan Area. Known for its dedication to excellence and commitment to community values, Hill-Holliday strives to deliver an exceptional guest experience while maintaining high operational standards. The company is rooted in core values such as Service, Inclusion, Integrity, Community, and Family, which guide how the team operates daily and engages with customers, employees, and the broader community. This franchise distinguishes itself by fostering a supportive and positive work environment, promoting career growth, and emphasizing the importance of teamwork and leadership across all levels of operation.
<... Show More
<... Show More
Job Requirements
- Previous supervisory experience running high performing locations
- Background in quick service restaurants, hospitality or retail
- Ability to lead and grow teams
- Experience working with operational and profit targets
- Ability to travel regularly to multiple locations
- Strong communication skills
- Reliable transportation
- Open availability
- Ability to manage staff development and performance reviews
- Knowledge of safety and security standards
- Experience completing cash and security audits
- Experience in hiring and leadership development
- Ability to implement new product launches
- Proven ability to identify operational improvement opportunities
Job Qualifications
- Strong verbal and written skills are necessary to communicate with all levels of our organization
- Decision-making and prioritization skills
- Problem solving
- Solutions based mindset
- Demonstrable history of exceeding business targets
- Recognize patterns and develop intuition around common restaurant performance issues
- Ability to analyze P&L, Sales and Ops’ trends/patterns to identify and address opportunities and celebrate success
- Implement systems and routines to capitalize/improve Sales/Ops opportunities
- Open availability
- Reliable transportation and ability to drive to multiple work sites (office, meetings, assigned restaurants, training, etc.)
- General Manager experience
- Ability to complete training process including attending Hamburger University (Non-McDonald’s experience candidates)
- Accurate, consistent evaluator that relies on measurable facts and observations- Strong attention to detail and ability to keep organized
- Effective time management skills to keep up with demanding and ever-changing priorities
- Quick learner capable of developing both a broad understanding of all Restaurant systems and deep expertise in certain areas
- Strong interpersonal skills and ability to build amicable relationships with peers and restaurant teams
- Energetic leader with excellent social, communication and presentation skills. Solid influencing and facilitation skills
- Coachable learner with the desire for continuous learning
- Ability to work in an ever-changing environment
Job Duties
- Provide effective leadership, coaching, direction, staff development, and enhance restaurant operations to maximize the long-term growth of sales, guest counts, and profit of each restaurant assigned
- Consistently demonstrate McDonald's values and leadership behaviors to build positive business relationships and experience with guests, the Restaurant Leadership Team and Crew, and peers
- Lead and grow team of General Managers to uphold McDonald's standards of Quality, Service, Cleanliness, and Value (QSC&V)
- Consistently achieve local Health Department standards for each location
- Work with the General Managers to meet and exceed Operational and Profit targets
- Ensure that the financial performance of the restaurants meets or exceed the performance of the top 25% of comparable restaurants (McDonald’s restaurant norms)
- Travel regularly to assigned restaurants to support your restaurant teams
- Actively engage with Org. Leadership (ex. Director of Operations) to improve restaurant operations
- Uphold and ensure standards of Safety and Security for Staff, Guest, the restaurant, and assets
- Complete monthly cash and security audits and execute necessary remediation
- Identify, report, and maintain, equipment to provide quality products and service
- Conduct performance reviews and goal setting with General Managers while ensuring they do the same for their management teams and crew
- Identify opportunities for improvement of restaurant operations
- Ensure proper staffing levels and a positive culture that improves retention and desires for career growth
- Assist GMs with hiring and development of Shift and Department Leaders
- Execute new products and initiatives at an exceptional level
- Complete internal graded Operations Reviews on restaurants
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in:
Nearby Cities