Operations Area Manager (Rides) - Salary: $70,304/yr
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $70,304.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
flexible schedule
Job Description
The Operations Division is a vital part of an entertainment or amusement park, dedicated to providing guests with exceptional experiences through the efficient and safe operation of various departments, including ride operations. This division focuses on maintaining high standards of guest service, safety, and operational excellence across all facets of the park. The division functions as the backbone of the daily activities within the park, ensuring that each department runs smoothly, and guest satisfaction is always at the forefront of its mission. A guest-first approach is embedded into every aspect of the division's work, promoting a welcoming, safe, and enjoyable... Show More
Job Requirements
- Minimum of two years experience in ride operations supervision or management
- Excellent communication and presentation skills both written and verbal
- Strong motivational, leadership, and team building skills
- Ability to work a flexible schedule including nights, weekends, and holidays
- Ability to stay late or come in early as needed
- Computer literacy
- Good organizational skills
- Enthusiastic and professional guest first attitude
Job Qualifications
- Minimum of two years experience in ride operations supervision or management
- Excellent communication and presentation skills both written and verbal
- Strong motivational, leadership, and team building skills
- College degree preferred but not required
- Demonstrated ability to accomplish goals through motivation and delegation
- Demonstrated leadership in driving change relative to improving the guest experience
- Computer literacy with significant experience in Microsoft applications
- Good organizational skills
- Creative, outgoing, detail oriented, and self-motivated
- Enthusiastic, professional, and positive guest first attitude
- Ability to respond to and solve guest concerns in a timely manner
- Ability to work a flexible schedule including nights, weekends, and holidays
- Ability to stay late or come in early as needed
Job Duties
- Maintain a guest first approach in all areas of the Rides Department and Operations Division
- Work to continuously improve employee performance and engagement
- Coordinate the training of all employees within the Operations Division
- Coordinate the operations orientation program
- Manage the scheduling process for the operations division
- Ensure departmental and park goals are achieved
- Maintain high throughput and efficiency goals while finding ways to improve
- Handle guest concerns effectively and promptly
- Ensure all training requirements and testing procedures are adhered to
- Enforce all department procedures and policies including IROC
- Assist with budget preparation, monitoring, and forecasting
- Maintain and update SOPs and training materials
- Supervise park rides continuously to ensure cleanliness, safety, service capacity, and efficiency
- Take duty shifts as assigned including Rides Duty Manager and Division Duty Manager roles
- Respond to and conduct ride evacuations as needed
- Coach, lead, and mentor all leadership positions below
- Perform other tasks and projects as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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