Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $37,700.00 - $62,200.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Flexible working hours
Job Description
Eldridge Hotel is a prominent establishment in the hospitality industry known for its commitment to providing exceptional guest services and a welcoming environment. As a full-service hotel, Eldridge Hotel offers a comprehensive range of amenities including comfortable accommodations, dining options, and event hosting facilities. The hotel's reputation is built on its attention to detail, dedication to guest satisfaction, and a strong operational framework that supports both guests and staff alike. With a strategic location appealing to both business and leisure travelers, Eldridge Hotel consistently strives to uphold high standards of hospitality and create memorable experiences for every visitor.
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Job Requirements
- Degree or diploma in hospitality management or a related field is appreciated
- Proven experience in hotel operations, preferably in a supervisory or assistant manager role
- Strong leadership, communication, and problem-solving skills
- Knowledge of hotel management software such as Opera, PMS, POS systems
- Ability to work flexible schedules, including weekends and holidays
Job Qualifications
- Proven experience in hotel operations, preferably in a supervisory or assistant manager role
- Strong leadership, communication, and problem-solving skills
- Knowledge of hotel management software such as Opera, PMS, POS systems
- Customer-focused with excellent organizational abilities
- Ability to work flexible schedules, including weekends and holidays
- Degree or diploma in hospitality management or a related field is appreciated
Job Duties
- Assist the hotel manager in day-to-day operations across all departments
- Supervise and coordinate hotel staff to ensure efficient service and guest satisfaction
- Handle guest complaints, feedback, and special requests with professionalism and urgency
- Monitor and maintain standards of cleanliness, hospitality, health, safety, and security
- Support staff training, scheduling, and performance evaluations
- Participate in budgeting, forecasting, and cost control activities
- Assist in managing inventory and ordering supplies as needed
- Ensure compliance with hotel policies and government regulations
- Act as the manager on duty in the absence of the hotel manager
- Prepare reports and present insights on occupancy, revenue, and guest satisfaction metrics
- Process reservations, changes, and cancellations via phone, email, mail, or fax
- Ensure reservations are guaranteed or direct billed
- Maintain accurate reservation records, arrival reports, and occupancy forecasts
- Review no-shows, cancellations, and apply charges per policy
- Block rooms for groups, long stays, suites, and special requests
- Prepare reservation and occupancy analysis reports
- Follow up on tentative bookings and update reservation status
- Follow all credit, cash handling, and check-cashing procedures
- Balance cash drawers and credit card totals
- Post charges, handle paid-outs, transfers, settlements, and deposits
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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