Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.40 - $39.50
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Night Shifts
Job Description
Southwest Airlines is a major American airline renowned for its distinctive low-cost business model and outstanding customer service. Founded in 1967 and headquartered in Dallas, Texas, Southwest Airlines has grown to become one of the largest carriers in the United States, operating extensive domestic and international routes with an emphasis on customer satisfaction, efficiency, and a fun travel experience. The company is recognized for its strong commitment to its employees, culture of innovation, and dedication to the communities it serves. Southwest Airlines fosters a collaborative and inclusive work environment where creativity and personal growth are encouraged. The airline’s employee-first philosophy... Show More
Job Requirements
- No education requirement
- Preferred two years of airline or military related work experience in ramp, operations, provisioning functions
- Must be able to obtain a SIDA badge and meet all local airport requirements
- Must possess a valid state motor vehicle operator's license
- May be required by station leadership to obtain a customs seal and meet all requirements to work international flights
- Must be able to lift and move items of 70 pounds or more
- Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
- Must be able to carry heavy items up and down jetway stairs
- Must maintain the ability to wear prescribed uniforms
- Must maintain a well-groomed appearance per company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with company attendance standards as described in established guidelines
- Ability to work shift work and/or overtime
- Foreign language skills are desirable, but not required
Job Qualifications
- Ability to work well with others as part of a team
- Ability to meet the public and work under stressful situations
- Must be GSC qualified
- Must comply with DOT drug and alcohol testing program
- Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
- Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
- Must successfully complete operations agent training program with a 90 percent or greater average and evaluation / probationary period
- Must be aware of hazardous situations and able to handle emergencies as needed
- Able to work under pressure and handle many functions at once with different offices and/or groups of people
- Must work under tight time constraints to accomplish quick turns of aircraft
- Must possess good written and oral communication skills
- Must present a well-groomed appearance in accordance with the ground operations employee handbook and labor agreement
- Must be able to effectively communicate verbally by telephone, face to face and public address systems
- Must be alert to moving vehicles or aircraft and able to use radio equipment
- Must be able to communicate information and instructions verbally or via radio equipment
Job Duties
- Provides friendly service to and maintains positive relationships with all internal and external customers
- Works in a cooperative spirit to ensure the success of our company
- Responsible for providing legendary customer service to people boarding the aircraft by coordinating ramp, operations, provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
- Works in airport operation office, gate area, jetways and air freight facilities
- May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
- Opens and closes the stations, advising dispatch of same
- Handles station AMS and radio communications traffic as needed
- Coordinates loading and unloading of aircraft by monitoring ramp activities
- Answers station operations' telephones
- Advises gate agents when boarding will begin
- Prepares dispatch release forms and collects weather reports from Ops Suite for the crew
- Arranges for fueling of aircraft as required
- Prepares weight and balance forms
- Advises dispatch, FLIFO and stations of flight departures / arrivals
- Closes out flights
- files and maintains accurate flight papers
- Ascertains that aircraft are properly cleaned and provisioned prior to departure
- Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for customers and special emergency cleaning
- Operates boarding bridge, coordinates boarding and deplaning customers
- Works with gate agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
- Checks baggage, when necessary
- Uses jetway stairs frequently to carry items from jetway to ramp
- Writes and submits irregularity reports as required
- Checks cargo on hand to see that it is properly logged and accounted for
- Checks that all board mail and company material is dispatched and sent to indicated stations
- Receives, refers, or makes paging calls and makes paging announcements, as appropriate
- Keeps other station personnel advised of flight movements, weather conditions, and irregular operations
- Prepares statistical reports to record information from trip papers
- Operates equipment for flight information display systems and updates system when operationally necessary
- Properly maintains and wears the uniform by company regulations and presents a neat and professional appearance while on duty
- Provides friendly service to all co-workers and customers
- Performs special task or assignments as delegated by supervisor or station management personnel
- Responsible for ground security and assuring operations follow security procedures
- May perform the duties of a freight agent
- Further information can be found in the Freight Agent PAQ
- Must be able to meet any physical ability requirements listed on this description
- May perform other job duties as directed by employee's leaders
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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