Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.40
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Fly for free on Southwest flights for eligible employees and their dependents
401(k) company match contributions
Potential for annual profit-sharing contributions
Competitive health insurance coverage
Health plans effective from day one of employment
Opportunities for overtime and shift premiums
Retirement savings plan with dollar for dollar matching
Job Description
Southwest Airlines is one of the most recognized and admired airlines in the United States, known for its commitment to providing affordable, reliable, and friendly air travel experiences. Established as a major low-cost carrier, Southwest Airlines has built its reputation on a culture that values employees as much as customers, fostering a work environment that emphasizes respect, creativity, learning, and innovation. With a strong focus on safety, customer service, and efficiency, Southwest continues to lead the industry with a unique approach that prioritizes the well-being and growth of both its employees and its passengers. The airline operates a comprehensive network... Show More
Job Requirements
- Be a resident of the state of Texas
- Currently authorized to work in the U.S. with no sponsorship available
- Minimum age of 18 years
- Possess a valid state motor vehicle operator's license
- Ability to obtain a SIDA badge and meet local airport requirements
- Ability to work shift work including early mornings, late evenings, weekends, and holidays
- Ability to lift and move items of 70 pounds or more
- Ability to climb, bend, kneel, and stand frequently and for extended periods
- Ability to carry heavy items up and down jetway stairs
- Maintain a well-groomed appearance according to company standards
- No prior education required
- Ability to comply with company attendance standards
- Must not have been interviewed for the Operations Agent position at SAT within the last 12 months and not selected
- Preferred two years airline or military related experience
- Must be GSC qualified
- Must successfully complete training with a 90 or greater average
Job Qualifications
- Preferred two years of airline or military related work experience in ramp, operations, provisioning functions
- Ability to work well with others as part of a team
- Strong communication skills including written and oral
- Ability to read documents, follow instructions, and learn operational procedures
- Ability to type and/or use a computer keyboard with sufficient speed
- Must successfully complete operations agent training program with a 90 or greater average and evaluation/probationary period
- Ability to handle emergencies and hazardous situations as needed
- Ability to work under pressure and handle multiple functions simultaneously
- Must present a well-groomed appearance in accordance with company guidelines
- Must be GSC qualified
- Must comply with DOT drug and alcohol testing program
Job Duties
- Provide friendly service to and maintain positive relationships with all internal and external customers
- Work in a cooperative spirit to ensure the success of the company
- Provide legendary customer service to people boarding the aircraft by coordinating ramp, operations, provisioning and servicing aircraft to ensure on-time departures and quick turnarounds
- Work in airport operation office, gate area, jetways and air freight facilities
- Open and close the stations, advising dispatch of same
- Handle station AMS and radio communications traffic as needed
- Coordinate loading and unloading of aircraft by monitoring ramp activities
- Answer station operations telephones
- Advise gate agents when boarding will begin
- Prepare dispatch release forms and collect weather reports from operations suite for the crew
- Arrange for fueling of aircraft as required
- Prepare weight and balance forms
- Advise dispatch, FLIFO and stations of flight departures and arrivals
- Close out flights, file and maintain accurate flight papers
- Ascertain that aircraft are properly cleaned and provisioned prior to departure
- Coordinate special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for customers and special emergency cleaning
- Operate boarding bridge, coordinate boarding and deplaning customers
- Work with gate agents in expediting the check-in process, collect boarding passes and/or electronic boarding data, and verify boarding counts
- Check baggage when necessary
- Write and submit irregularity reports as required
- Keep other station personnel advised of flight movements, weather conditions, and irregular operations
- Prepare statistical reports to record information from trip papers
- Operate equipment for flight information display systems and update system when operationally necessary
- Properly maintain and wear the uniform by company regulations and present a neat and professional appearance while on duty
- Provide friendly service to all co-workers and customers
- Perform special tasks or assignments as delegated by supervisor or station management personnel
- Responsible for ground security and assuring operations follow security procedures
- May perform the duties of a freight agent
- May perform other job duties as directed by employee's leaders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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