AVFUEL/AVFLIGHT

Operations Agent - Contracted with Southwest (1223)

Job Overview

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Compensation

Type:
Hourly
Rate:
Range $18.00 - $24.75
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities

Job Description

Our company is a leading player in the aviation industry, dedicated to providing exceptional air travel experiences through meticulous operational management and outstanding customer service. We operate in a fast-paced airport environment where efficiency, safety, and customer satisfaction are paramount. Our team is composed of passionate professionals committed to ensuring every flight departs and arrives on time while maintaining rigorous standards for safety and customer care. We pride ourselves on fostering a collaborative work environment that empowers employees to excel and grow in their careers within the aviation sector.

We are currently seeking a highly motivated and detail-oriented Airport Ope... Show More

Job Requirements

  • High school diploma or equivalent
  • minimum 1 year experience in airport operations or related field preferred
  • strong communication skills
  • ability to use radio and station AMS communication systems
  • ability to multitask and work under pressure
  • availability to work flexible hours including nights, weekends, and holidays
  • basic knowledge of safety and security procedures
  • physical ability to stand and walk for extended periods

Job Qualifications

  • High school diploma or equivalent
  • experience in airport operations or related field preferred
  • excellent communication and interpersonal skills
  • ability to handle multiple tasks in a fast-paced environment
  • proficiency in using radios and communication systems
  • strong organizational skills
  • ability to work flexible hours including nights, weekends, and holidays
  • knowledge of airline and airport safety procedures

Job Duties

  • Provides friendly service to and maintains positive relationships with all internal and external customers
  • responsible for providing great customer service to people boarding the aircraft by coordinating ramp, operations, provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
  • works in airport operation office, gate area, jet ways and airfreight facilities
  • opens and closes the stations, advising dispatch of same
  • handles station AMS and radio communications traffic as needed
  • coordinates loading and unloading of aircraft by monitoring ramp activities
  • answers station operations telephones
  • advises gate agents when boarding will begin
  • prepares dispatch release forms and collects weather reports from OTIS for the crew
  • arranges for fueling of aircraft as required
  • prepares weight and balance forms
  • advises dispatch, FLIFO and stations of flight departures / arrivals
  • closes out flights
  • files and maintains accurate flight paperwork
  • make sure the aircraft are properly cleaned and provisioned prior to departure
  • coordinates special services needed on aircraft i.e. servicing lavatories, cabin grooming, wheelchairs for customers and special emergency cleaning
  • operates boarding bridge, coordinates boarding and deplaning customers
  • collaborates with gate agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
  • checks cargo on hand to see that it is properly logged and accounted for
  • checks that all board mail and company material is dispatched and sent to indicated stations
  • receives, refers, or makes paging calls and makes paging announcements, as appropriate
  • keeps station personnel advised of flight movements, weather conditions, and irregular operations
  • responsible for ground security and assuring operations follow security procedures
  • other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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