Swissport International AG logo

Operations Agent

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Type:
Hourly
Rate:
Exact $19.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

401(k)
Dental Insurance
Health Insurance
Life insurance
Paid Time Off
Retirement Plan
Tuition Reimbursement
Vision Insurance

Job Description

Swissport is a global leader in aviation services, providing comprehensive ground handling, cargo handling, and passenger services to over 300 million passengers annually. With a strong presence across numerous airports worldwide, Swissport is committed to delivering tailored, consistent solutions that enhance the overall customer experience in the aviation industry. The company’s mission, "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience," reflects its dedication to high standards of service and operational excellence. Swissport’s culture is driven by core values including "Show You Care," "Do the Right Things," and "Win as a... Show More

Job Requirements

  • High school diploma or GED equivalent
  • Minimum six months experience in aviation or related field
  • Good command of the English language both verbal and written
  • Strong communication and customer service skills
  • Proficiency in Microsoft Office including Word, Excel and Outlook
  • Ability to work flexible hours including evenings, weekends and holidays
  • Capable of handling fast-paced and dynamic work environment

Job Qualifications

  • Good command of the English language both verbal and written
  • High school diploma or GED equivalent
  • Minimum six months experience
  • Internal and external customer relations skills
  • Computer literate with proficiency in Microsoft Word, Excel and Outlook
  • Flexible work schedule including evenings, weekends and holidays

Job Duties

  • Coordinate ramp offload and loading activities
  • Coordinate crew wake up and pick up times
  • Prepare flight documents including flight plans, weather briefings, NOTAMs
  • Prepare flight messages including arrival and departure messages, load messages
  • Monitor emails and messages
  • Report required information to designated flight dispatch for flight planning purposes
  • Accurately prepare and send LDM and CPM messages per carrier standards
  • Post flight review of flight folder ensuring all required documents present and checklists complete
  • Complete load planning including cargo and baggage as required
  • Prepare NOTOC for crew based on cargo load, if required
  • Maintain personal qualifications in all required areas, i.e. weight and balance, dangerous goods
  • Accurately prepare weight and balance load sheets and trim data for the flight, if required
  • Coordinate and transmit information to centralized load control, if required
  • Coordinate fueling activities and liaise with fuelers
  • Liaise with catering companies as required
  • Coordinate boarding of passengers with cabin and flight crew
  • Verify baggage reconciliation prior to departure
  • Act as Account Supervisor when Supervisor is not present
  • Other duties as assigned

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Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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