Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $16.00 - $27.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Uniform allowance
Job Description
The hiring establishment is a reputable airline services provider operating in multiple airport locations across the United States. The company specializes in delivering outstanding operational support for airlines while ensuring compliance with federal, client, and government agency regulations. As a vital part of the aviation industry, the organization values safety, efficiency, and excellent passenger service through the work of its dedicated personnel. The airline services offered include ticketing, gate operations, baggage handling, and flight coordination, creating a seamless travel experience for passengers and effective support for airline clients.
This role is an Operations Agent position, focused on overseeing flig... Show More
This role is an Operations Agent position, focused on overseeing flig... Show More
Job Requirements
- High school diploma or equivalent
- experience in airline or contracted airline services
- must be 18 years of age or older
- must have reliable telephone and transportation
- must pass pre-employment and random drug tests
- must be able to read, understand, and carry out instructions in English
- must be able to verbally direct in English
- must meet requirements to obtain security sensitive identification badge
- must be a US citizen or possess the necessary authorization from the Immigration and Naturalization Service
- able to sit, stand, lift, and bend throughout the shift
- able to work in extreme weather conditions
- able to handle early/late flights and delays
- treat all information as confidential
- possess tact in dealing with various people
Job Qualifications
- High school diploma or equivalent
- airline or contracted airline services experience preferably as ticket agent, gate agent, or operations agent
- strong mathematical problem solving skills
- effective verbal and written communication skills
- ability to work in various climatic conditions
- ability to manage non-routine situations related to flights and passenger assistance
- ability to pass pre-employment and random drug tests
- able to read, understand and carry out instructions in English
- ability to obtain security sensitive identification badge
- problem resolution skills
- citizenship or necessary authorization from INS
Job Duties
- Utilize airline systems to plan flight weight and balance
- oversee gate functions and pre-boarding/boarding processes
- ensure compliance with on-time departure requirements
- monitor employee activity and enforce regulations
- communicate effectively with passengers and client representatives
- conduct quality assurance service audits
- implement Safety Management System (SMS) protocols
- respond to and resolve passenger and operational issues
- maintain accurate records and reports
- participate in training and meetings
- ensure proper uniform and identification badge display
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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