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Forward Air

Operations Agent

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

competitive base salary
Paid Time Off
Sick Time
Holidays
company provided life insurance
Health Insurance
Vision Insurance
Dental Insurance
Commuter Benefit Plan
Optional supplemental life insurance
401k

Job Description

Forward Air is a leading provider of ground transportation and logistics services in North America, specializing in expedited less-than-truckload (LTL) and air freight markets. Founded in 1990, the company has steadily expanded its offerings to include a comprehensive suite of logistics solutions such as full truckload services, final-mile coverage through its Complete Cartage service, and an Airline Logistics program. With a vast network of over 90 facilities strategically located near major U.S. and Canadian airports, 12 regional sort centers, and more than 300 additional points serviced through its comprehensive linehaul network, Forward Air ensures reliable, time-definite transportation solutions. The company... Show More

Job Requirements

  • Minimum of 3 years experience in distribution warehouse setting
  • 1 year experience using FedEx, UPS and DFL software for purpose of shipping
  • Knowledgeable in inventory management systems (WMS, SAP, ERP)
  • Excellent customer service skills
  • Exceptional verbal and written communication skills with the ability to work with all levels of the organization
  • Ability to set priorities, meet critical deadlines, analyze and solve problems
  • Basic to advanced computer skills
  • Demonstrate the ability to work in a fast-paced environment

Job Qualifications

  • Minimum of 3 years experience in distribution warehouse setting
  • 1 year experience using FedEx, UPS and DFL software for purpose of shipping
  • Knowledgeable in inventory management systems (WMS, SAP, ERP)
  • Excellent customer service skills
  • Exceptional verbal and written communication skills with the ability to work with all levels of the organization
  • Ability to set priorities, meet critical deadlines, analyze and solve problems
  • Basic to advanced computer skills
  • Demonstrate the ability to work in a fast-paced environment

Job Duties

  • Coordinate receiving and shipping operations with warehouse staff
  • Daily contact with clients in all forms of communication
  • Daily monitoring of shipment status
  • Reviewal and act on solutions regarding inventory discrepancies (OSD&S)
  • Conducting cycle counts to ensure inventory efficiency
  • Compile warehouse reports and provide support to clients and other staff members
  • Ensure compliance with Transportation Security Administration (TSA) and local & federal regulations
  • Other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location