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Forward Air

Operations Agent

Job Overview

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Compensation

Type:
Hourly
Rate:
Range $20.50 - $28.25
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Benefits

competitive base salary
Paid Time Off
Sick Time
Holidays
company provided life insurance
Health Insurance
Vision Insurance
Dental Insurance
Commuter Benefit Plan
Optional supplemental life insurance
401(k)
A great place to work with a terrific culture

Job Description

Since 1990, Forward Air has established itself as a premier provider of ground transportation and related logistics services across the North American air freight and expedited Less Than Truckload (LTL) market. The company specializes in offering surface shipping solutions that guarantee delivery at a specified time, providing customers with a reliable and cost-effective alternative to air transportation. Forward Air has built its reputation by catering to companies of all sizes, tailoring logistical services to create tangible advantages and customized product offerings that meet the unique demands of each client. Serving a wide wholesale transportation community, including logistics companies, freight forwarders,... Show More

Job Requirements

  • Minimum of 3 years' experience in distribution warehouse setting
  • 1 year experience using FedEx, UPS and DFL software for purpose of shipping
  • Knowledgeable in inventory management systems (WMS, SAP, ERP)
  • Excellent customer service skills
  • Exceptional verbal and written communication skills with the ability to work with all levels of the organization
  • Ability to set priorities, meet critical deadlines, analyze and solve problems
  • Basic to advanced computer skills
  • Demonstrate the ability to work in a fast-paced environment

Job Qualifications

  • Minimum of 3 years' experience in distribution warehouse setting
  • 1 year experience using FedEx, UPS and DFL software for purpose of shipping
  • Knowledgeable in inventory management systems (WMS, SAP, ERP)
  • Excellent customer service skills
  • Exceptional verbal and written communication skills with the ability to work with all levels of the organization
  • Ability to set priorities, meet critical deadlines, analyze and solve problems
  • Basic to advanced computer skills
  • Demonstrate the ability to work in a fast-paced environment

Job Duties

  • Coordinate receiving and shipping operations with warehouse staff
  • Daily contact with clients in all forms of communication
  • Daily monitoring of shipment status
  • Review and act on solutions regarding inventory discrepancies (OSD&S)
  • Conduct cycle counts to ensure inventory efficiency
  • Compile warehouse reports and provide support to clients and other staff members
  • Ensure compliance with Transportation Security Administration (TSA) and local and federal regulations
  • Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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