Job Overview
Employment Type
Hourly
Full-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Uniform allowance
Job Description
The hiring establishment is an airline operations service provider specializing in the management and support of airline ground operations at various airport locations. The company is committed to delivering efficient, safe, and customer-focused services that uphold industry standards and regulations while ensuring timely departures and exceptional passenger experiences. Operating within the aviation sector, this organization plays a crucial role in coordinating flight logistics, gate operations, and customer interface tasks, thereby supporting the successful operation of airline schedules and passenger services.
This role, titled Operations Agent or Ops Agent, is a vital position within the airline ground operations team. Th... Show More
This role, titled Operations Agent or Ops Agent, is a vital position within the airline ground operations team. Th... Show More
Job Requirements
- High school diploma or equivalent
- Airline or contracted airline services experience
- Mathematical problem solving skills
- Verbal and written communication skills
- Must be 18 years of age or older
- Must have a telephone
- Must have reliable telephone and transportation
- Treat all information as confidential
- Possess tact in dealing with clients, employees, and public
- Able to sit, stand, lift, and/or bend throughout shift
- Willing to work in extreme weather conditions
- Able to cope with non-routine situations including flight delays and passenger accommodations
- Pass pre-employment and random drug tests
- Able to understand and follow English instructions
- Meet requirements for security sensitive identification badge
- Able to verbally direct in English
- U.S. citizenship or proper work authorization
- Able to resolve passenger problems
Job Qualifications
- High school diploma or equivalent
- Experience in airline or contracted airline services preferably as ticket agent, gate agent, or operations
- Mathematical problem solving skills
- Verbal and written communication skills
- Must be 18 years of age or older
- Able to read, understand and carry out instructions in English
- Ability to verbally direct in English
- Must meet necessary requirements to obtain security sensitive identification badge
- Must be a U.S. citizen or possess necessary work authorization
Job Duties
- Utilize airline system to plan flight weight and balance
- Oversee gate functions and pre-boarding/boarding process
- Ensure compliance with safety regulations and company policies
- Monitor employee activity and enforce adherence to procedures
- Communicate effectively with passengers, staff, and client representatives
- Report major incidents and safety hazards to management
- Participate in quality assurance audits and Safety Management System implementation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: