Swissport International AG logo

Operations Agent

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $19.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

401(k)
Dental Insurance
Health Insurance
Life insurance
Paid Time Off
Retirement Plan
Tuition Reimbursement
Vision Insurance

Job Description

Swissport is a global leader in the aviation services sector, providing comprehensive ground handling, cargo handling, and passenger services to over 300 million passengers each year. As a key player in the aviation industry, Swissport is dedicated to delivering consistent and tailor-made solutions worldwide, enhancing the overall customer experience in the fast-paced environment of air travel. The company prides itself on its core values - Show You Care, Do the Right Things, and Win as a Team - which drive a people-centered culture fostering teamwork, integrity, and care.

Swissport operates in numerous locations worldwide, offering diverse opportunities for indivi... Show More

Job Requirements

  • Good command of the English language both verbal and written
  • high school diploma or GED equivalent
  • minimum six (6) months experience
  • internal and external customer relations skills
  • computer literate with proficiency in Microsoft Word, Excel and Outlook
  • flexible work schedule including evenings, weekends and holidays

Job Qualifications

  • Good command of the English language both verbal and written
  • high school diploma or GED equivalent
  • minimum six (6) months experience
  • internal and external customer relations skills
  • computer literate with proficiency in Microsoft Word, Excel and Outlook
  • flexible work schedule including evenings, weekends and holidays

Job Duties

  • Coordinate ramp offload and loading activities
  • coordinate crew wake up and pick up times
  • prepare flight documents including flight plans, weather briefings, NOTAMs, etc
  • prepare flight messages including arrival and departure messages, load messages, etc
  • monitor emails and messages
  • report required information to designated flight dispatch for flight planning purposes
  • accurately prepare and send LDM and CPM messages per carrier standards
  • post flight review of flight folder ensuring all required documents present and checklists complete
  • complete load planning including cargo and baggage as required
  • prepare NOTOC for crew based on cargo load, if required
  • maintain personal qualifications in all required areas, i.e. weight and balance, dangerous goods, etc
  • accurately prepare weight and balance load sheets and trim data for the flight, if required
  • coordinate and transmit information to centralized load control, if required
  • coordinate fueling activities and liaise with fuelers
  • liaise with catering companies as required
  • coordinate boarding of passengers with cabin and flight crew
  • verify baggage reconciliation prior to departure
  • act as Account Supervisor when Supervisor is not present
  • other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location