Operations Agent

Santa Monica, CA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Uniform allowance

Job Description

This position is offered by a leading airline or a contracted airline services company committed to delivering outstanding air travel experiences to passengers while adhering to the highest safety and operational standards. As an integral part of the aviation industry, the company emphasizes strong regulatory compliance, exceptional customer service, and efficient operational management to support safe and timely flights. The company values professionalism, attention to detail, and a commitment to quality service, striving to maintain operational excellence through the expertise of its team members.

The role of the Operations Agent is vital in ensuring the safe and efficient boarding ... Show More

Job Requirements

High School diploma or equivalent
Airline or contracted airline services experience preferably ticket agent, gate agent, or ops
Mathematical problem solving skills
Verbal and written communications skills
Must be 18 years of age or older
Must have a telephone
Must have reliable telephone and transportation
Treat all information as confidential
Possess the tact to deal with all levels of situations, client representatives, employees and the public
Must be able to sit, stand, lift, and/or bend throughout shift
Must be willing and able to work in a variety of climatic conditions to include extreme heat and cold, including high winds, rain, ice and snow
Must be willing and able to cope with a variety of non-routine situations including early/late flights, weather and mechanical delays, passenger assistance including accommodation/re-accommodation
Must pass pre-employment and random drug tests
Must be able to read, understand and carry out instructions in English
Must meet necessary requirements to obtain a security sensitive identification badge
Must be able to verbally direct in English
Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS)
Be able to resolve problem situations with passengers when necessary

Job Qualifications

High School diploma or equivalent
Experience in airline or contracted airline services preferably as ticket agent, gate agent, or operations
Strong mathematical problem solving skills
Excellent verbal and written communication skills
Ability to handle sensitive information confidentially
Tactful in dealing with diverse client and employee situations
Ability to work in various climatic conditions
Must be 18 years of age or older
Able to pass pre-employment and random drug tests
Ability to read, understand, and communicate effectively in English
Must meet security identification badge requirements
United States citizenship or proper authorization to work
Capable of resolving passenger-related problems

Job Duties

Utilize the airline system to plan flight weight and balance including determining passenger load limits
Oversee gate functions and manage the pre-boarding and boarding processes
Ensure all flights depart on time meeting operational and regulatory requirements
Monitor employee activities and make necessary adjustments to maintain compliance
Communicate effectively with employees, clients, and passengers to resolve issues and provide assistance
Report safety hazards, equipment problems, and major incidents to management
Conduct quality assurance audits and maintain accurate records and reports

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: