Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Uniform allowance
performance bonuses
Job Description
This position is offered by a professional aviation services company committed to delivering safe, efficient, and customer-focused ground operations for airlines. The company partners with major airlines and government agencies to provide comprehensive ground handling services that ensure smooth, on-time departures, accurate flight planning, and exceptional passenger support. Their dedicated team works diligently to maintain industry regulations and standards while promoting safety and quality assurance in all facets of operation.
The role of Operations Agent is a vital part of the airline's ground handling team. This position specifically involves using airline systems to meticulously plan and manage flight weight... Show More
The role of Operations Agent is a vital part of the airline's ground handling team. This position specifically involves using airline systems to meticulously plan and manage flight weight... Show More
Job Requirements
- Must be 18 years of age or older
- Must have a telephone
- Must have reliable telephone and transportation
- Must pass pre-employment and random drug tests
- Must be a citizen of the United States or possess necessary authorization from the Immigration and Naturalization Service
- Must be able to read, understand and carry out instructions in English
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be able to verbally direct in English
- Must be willing and able to work in a variety of climatic conditions including extreme heat and cold, rain, ice, and snow
- Must be able to sit, stand, lift, and/or bend throughout shift
- Must treat all information as confidential
- Must possess tact to deal with all levels of situations and people
- Must be able to resolve problem situations with passengers when necessary
Job Qualifications
- High school diploma or equivalent
- Experience in airline or contracted airline services, preferably as ticket agent, gate agent, or operations agent
- Strong mathematical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to treat confidential information with discretion
- Tactful and courteous in dealing with clients, employees, and the public
- Ability to sit, stand, lift, and bend throughout shift
- Willingness to work in various weather conditions
- Ability to handle routine and non-routine operational situations
- Must meet requirements to obtain security sensitive identification badge
- Ability to read, understand, and verbally communicate in English
- Must be at least 18 years of age
Job Duties
- Utilize airline system to plan flight weight and balance including passenger boarding limits
- Oversee gate functions and manage pre-board and boarding processes to ensure on-time departures
- Perform all duties of subordinate employees when necessary
- Monitor employee activity and enforce adherence to regulations and procedures
- Communicate effectively with employees, client representatives, and passengers
- Report safety hazards and equipment issues to management
- Maintain training records and report major incidents
- Respond courteously to inquiries from clients, staff, and passengers
- Maintain cleanliness of work area and report maintenance needs
- Project a positive image representing the company
- Attend meetings and in-services
- Maintain records and reports as required
- Ensure company and client equipment and resources are used cost-effectively
- Perform quality assurance service audits to meet client specifications
- Implement and support the Safety Management System and safety plans for the station
- Maintain oversight of operational and safety issues and provide corrective actions
- Actively participate in safety management initiatives
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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