Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities
Uniform allowance
Job Description
The hiring establishment is an airline services company that specializes in providing operational support and customer service at airports. This company plays a crucial role in ensuring smooth and safe airline operations, particularly in managing flight schedules, passenger boarding, and ground handling functions. The company employs professionals who are responsible for a range of duties that support on-time departures and maintain the highest safety standards. With a commitment to efficient service and strict compliance with government and industry regulations, the company fosters a professional work environment that emphasizes attention to detail, teamwork, and quality customer care.
The role of... Show More
The role of... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma or equivalent
- Must have experience in airline or contracted airline services
- Must possess strong mathematical problem solving skills
- Must have effective verbal and written communication skills
- Must have a telephone and reliable transportation
- Must be able to sit, stand, lift, and/or bend throughout shifts
- Must be willing and able to work in extreme weather conditions
- Must be able to read, understand, and carry out instructions in English
- Must be able to verbally communicate in English
- Must pass pre-employment and random drug tests
- Must meet requirements to obtain a security sensitive identification badge
- Must be a U.S. citizen or possess appropriate INS authorization
- Must maintain confidentiality
- Must possess tact when dealing with clients, employees, and the public
- Must be able to resolve problem situations with passengers when necessary
- Must adhere to company policies and procedures
Job Qualifications
- High school diploma or equivalent
- Experience in airline or contracted airline services preferably as a Ticket Agent, Gate Agent, or Operations Agent
- Strong mathematical problem solving skills
- Effective verbal and written communication skills
- Ability to handle confidential information with tact
- Capability to work under varying climatic conditions
- Ability to resolve passenger issues diplomatically
- Ability to read, understand, and follow instructions in English
- Familiarity with company, client, and government regulations
- Knowledge of safety management and quality assurance practices
- Capability to operate communications equipment and maintain records
Job Duties
- Utilize the airline system to plan flight weight and balance including determining passenger boarding capacity
- Oversee gate functions and pre-boarding/boarding process to ensure timely departures
- Monitor employee activities and make adjustments as needed
- Ensure all employees follow company, client, and government regulations and procedures
- Communicate effectively with staff, clients, and passengers including handling inquiries and problem situations
- Report safety hazards and equipment issues to the appropriate management
- Maintain training records and ensure staff compliance
- Implement and participate in the Safety Management System (SMS)
- Conduct quality assurance service audits and maintain operational safety oversight
- Attend required meetings and maintain proper uniform and identification at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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