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Westamerica Bank

Operational Branch Services Officer

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.89 - $19.21
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Paid training
Employee Discounts

Job Description

Westamerica is one of the largest commercial banks headquartered in California, known for its solid financial foundation and commitment to serving its customers with exceptional banking solutions. Established as a leader in the financial services sector, Westamerica has consistently demonstrated a commitment to excellence, integrity, and superior customer service, making it a trusted choice for personal and business banking needs throughout California. The bank’s success is deeply rooted in its core values that align employees, customers, and shareholders toward common goals focused on delivering a wide variety of financial services with a customer-centric approach.

The position available is des... Show More

Job Requirements

  • High school diploma or equivalent
  • prior customer service experience preferred
  • ability to work 40 hours per week
  • proficiency in handling cash and financial transactions
  • ability to communicate effectively both verbally and in writing
  • capability to stand and walk for extended periods
  • ability to lift or move up to 25 pounds
  • willingness to complete regulatory tutorials
  • commitment to meeting attendance guidelines

Job Qualifications

  • Good customer relations skills
  • basic math skills
  • effective communication skills
  • ability to handle multiple operational tasks
  • knowledge of banking products and services
  • ability to exercise sound judgment
  • familiarity with compliance and regulatory standards

Job Duties

  • Deliver 5 points of service to external customers
  • adhere to QIS standards minimum 95%
  • contribute to team success through clear communication
  • make outbound service or sales calls
  • resolve customer problems and answer inquiries
  • meet monthly sales goal of $110/FTE
  • assist with internal sales activities and product referrals

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Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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