Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $27.40
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Bonuses
Career Development
Job Description
Courtyard by Marriott Melbourne West, located at 2101 W New Haven Avenue in Melbourne, Florida, is part of the globally recognized Marriott International portfolio of brands. Marriott International is a renowned leader in the hospitality industry, known for its commitment to providing exceptional guest experiences and fostering inclusive work environments. Courtyard by Marriott focuses on catering to business travelers by offering a unique hotel experience designed specifically to meet their needs. The brand prides itself on creating an environment where guests feel empowered and employees have the opportunity to grow and develop professionally. Marriott International actively champions diversity, equity, and... Show More
Job Requirements
- High school diploma or GED
- 4 years of relevant experience in guest services, front desk, housekeeping or related area
- OR 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration or related major
- 2 years of relevant experience in guest services, front desk, housekeeping or related area
- Leadership skills
- Strong communication skills
- Ability to manage multiple priorities
- Professional demeanor
- Availability to work full time
- Ability to work on-site
- Bonus eligibility
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years experience in guest services, front desk, housekeeping or related field
- Proven leadership skills with ability to motivate and manage teams
- Strong communication and interpersonal skills
- Ability to handle guest and employee concerns professionally
- Knowledge of hotel operations and guest service standards
- Basic financial and budgeting knowledge
- Experience with scheduling and operational management
Job Duties
- Ensure that goals are translated to the team as they relate to guest tracking and productivity
- Understand employee and guest satisfaction results and communicate game plans to address needs and expand strengths
- Lead by example demonstrating self-confidence, energy and enthusiasm
- Assist employees in understanding and exceeding guests’ changing needs and expectations
- Follow property specific second effort and recovery plans
- Publish guest satisfaction results timely including forms, comment cards and letters
- Take proactive approaches to employee concerns
- Extend professionalism and courtesy to employees and guests
- Communicate and update all goals and results with employees
- Meet semiannually with staff on a one-to-one basis
- Assist in scheduling against guest and hours/occupied room goals
- Perform hourly job functions as needed
- Provide excellent customer service and be readily available for all guests
- Respond timely to customer service department requests
- Ensure all team members meet or exceed hospitality requirements
- Assist in annual quality audit with GM and RD
- Ensure a viable key control program is in place
- Understand financial statements, sales and activity reports
- Interview and assist in hiring decisions
- Ensure thorough and timely orientations for new team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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