Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive benefits
Competitive wages
earned paid time off
Discounted travel
Career advancement opportunities
Job Description
United Ground Express is a leading ground handling service provider specializing in delivering comprehensive and efficient support services for airline operations. The company is widely recognized for its commitment to operational excellence within the airport environment, particularly focusing on the seamless coordination of passenger check-in, baggage handling, and aircraft servicing. As part of a broader network supporting major airline carriers, United Ground Express plays a crucial role in maintaining punctual and safe flight departures while ensuring customer satisfaction throughout the passenger journey. The company's presence at Ontario International Airport in Ontario, CA, underscores its strategic role in one of the... Show More
Job Requirements
- Must be at least 18 years old
- must acquire and maintain credentials including fingerprint clearance, local airport badging, and background check
- successful completion of pre-employment process including drug screen, hearing and vision check
- available to work any shift including day or night, weekends, and holidays with mandatory overtime as needed
- comfortable working with computers, mobile devices, and new technologies
- must be able to use radio electronic devices to communicate with co-workers or flight crew
- must be able to read, write, fluently speak, and understand the English language
- must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 lbs
- able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces
- authorized to work in the United States without sponsorship
- must possess and maintain a valid US state driver’s license
- suspended, expired, revoked, or denied licenses are not valid
Job Qualifications
- Must be at least 18 years old
- successful completion of pre-employment process including drug screen, hearing and vision check
- comfortable working with computers, mobile devices, and new technologies
- ability to use radio electronic devices to communicate with co-workers or flight crew
- ability to read, write, fluently speak, and understand the English language
- authorized to work in the United States without sponsorship
- must possess and maintain a valid US state driver’s license
Job Duties
- Greeting passengers and providing a seamless check-in and ticketing experience
- use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
- ensure passenger information is processed accurately and flights are sent out on time
- listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
- work in the Baggage Service Office to track the location of baggage and handle passenger questions
- comfortable working with computers, mobile devices, and new technologies
- maintain composure while managing customer challenges
- read and interpret checked baggage tags and cargo labels
- prep and secure the aircraft for the next flight
- use radio electronic devices to communicate with co-workers or flight crew
- ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
- lift baggage, boxes, or cargo weighing up to 70 lbs throughout your shift
- may require lifting over 100 items for a single aircraft
- push/pull loaded and empty carts during loading/unloading operations
- ascend/descend jet-way stairs while carrying baggage
- bend/stoop and crawl to move and stack/unstack cargo in aircraft
- drive ground equipment such as tugs, belt loaders, and bag carts
- clean the interior of the aircraft and service aircraft lavatories
- work outdoors in all temperatures and weather conditions
Job Qualifications
Experience
No experience required
Job Location
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