Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive benefits
Competitive wages
earned paid time off
Discounted travel
Career advancement opportunities
Job Description
United Ground Express is a prominent regional airline service provider known for delivering exceptional ground operations and customer service support. Operating primarily at Ontario International Airport (ONT) in Ontario, California, United Ground Express is part of the larger United Airlines network, committed to ensuring seamless and efficient travel experiences for passengers. The company prides itself on its dedication to safety, reliability, and professionalism, making it a trusted name in the aviation industry. United Ground Express plays a crucial role in supporting the daily operations of United Airlines flights by managing ground logistics, handling passenger services, and maintaining overall operational efficiency... Show More
Job Requirements
- Must be at least 18 years old
- must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- successful completion of pre-employment process which may include but not be limited to drug screen, hearing and vision check
- available to work any shift
- day or night, weekends, and holidays
- mandatory overtime may be required based on operational need
- comfortable working with computers, mobile devices, and new technologies
- must be able to use radio electronic devices to communicate with co-workers or flight crew
- must be able to read, write, fluently speak, and understand the English language
- must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs
- able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
- authorized to work in the United States without sponsorship
- must possess and maintain a valid US state driver’s license
- suspended, expired, revoked, or denied licenses are not valid
Job Qualifications
- Must be at least 18 years old
- able to use radio electronic devices to communicate with co-workers or flight crew
- comfortable working with computers, mobile devices, and new technologies
- must be able to read, write, fluently speak, and understand the English language
- authorized to work in the United States without sponsorship
- must possess and maintain a valid US state driver’s license
Job Duties
- Greeting passengers and providing a seamless check-in and ticketing experience
- use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
- ensure passenger information is processed accurately and flights are sent out on time
- listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
- work in the Baggage Service Office to track the location of baggage and handle passenger questions
- comfortable working with computers, mobile devices, and new technologies
- maintain composure while managing customer challenges
- read and interpret checked baggage tags and cargo labels
- prep and secure the aircraft for the next flight
- use radio electronic devices to communicate with co-workers or flight crew
- ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
- lift baggage, boxes, or cargo weighing up to 70 lbs throughout your shift
- push/pull loaded and empty carts during loading/unloading operations
- ascend/descend jet-way stairs while carrying baggage
- bend/stoop and crawl to move and stack/unstack cargo in aircraft
- drive ground equipment such as tugs, belt loaders, and bag carts
- clean the interior of the aircraft, clean and service aircraft lavatories
- work outdoors in all temperatures and weather conditions
Job Qualifications
Experience
No experience required
Job Location
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