Onsite Mental Health Concierge- Evernorth - Orlando, Florida
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee assistance program
Professional Development
flexible schedule
Job Description
Evernorth Health Services, a division of The Cigna Group, is a pioneering organization dedicated to providing innovative pharmacy, care, and benefit solutions aimed at improving health outcomes and increasing vitality for millions. With a relentless focus on innovation, Evernorth is committed to making the prediction, prevention, and treatment of illness and disease more accessible. As part of a globally recognized health services provider, Evernorth collaborates closely with partners like Disney to support cast members and employees in managing their mental health and well-being within dynamic and diverse workplace settings.
The Disney Mental Health Concierge role within Evernorth Health Serv... Show More
The Disney Mental Health Concierge role within Evernorth Health Serv... Show More
Job Requirements
- Current unrestricted independent licensure in a behavioral health field or medical field with psychiatric experience
- Master’s Degree in Behavioral Health field
- Certified in Mental Health First Aid
- CEAP required within 2 years of employment
- 3+ years post-license mental health experience preferred
- 3+ years experience working across organizational levels
- Excellent communication and interpersonal skills
- Effective conflict management and negotiation skills
- Ability to adapt to change and problem solve
- Strong time management and organization skills
- Ability to use multiple technology systems
- Bilingual in Spanish or Haitian Creole preferred
- Knowledge of managed care preferred
Job Qualifications
- Current unrestricted independent licensure in a behavioral health or medical field with psychiatric experience
- Master’s Degree in Behavioral Health field
- Certified in Mental Health First Aid
- CEAP required to obtain within 2 years of employment
- 3+ years post-license mental health experience preferred
- 3+ years experience responding effectively across all organizational levels
- Excellent communication and interpersonal skills focused on customer service
- Effective conflict management and negotiation skills
- Ability to adapt to change and problem solve
- Strong time management and organizational skills
- Ability to utilize and navigate multiple technology systems
- Bilingual in Spanish or Haitian Creole preferred
- Knowledge of managed care preferred
Job Duties
- Consult with managers regarding workplace issues including grief and loss, job appropriate behaviors, and terminal illness impacts
- Facilitate critical incident response arranging clinical services including onsite support
- Work closely with EAP providers to educate and monitor compliance
- Co-create and execute engagement campaigns in collaboration with Evernorth/Cigna
- Serve as primary point of contact for critical incidents and provide onsite, virtual, and in-person navigation to emotional well-being resources
- Provide psychological first aid, assessment, and intervention for crisis situations
- Ensure referrals to medical, pharmacy, or behavioral programs are made and followed up
- Identify and address social determinants of health needs such as food, housing, medication, and transportation
- Connect cast members with community resources
- Facilitate and lead manager and employee mental health trainings
- Provide on-call and onsite services as needed
- Collaborate with Disney HR, Employee Relations, Health Coaches, Case Managers, and other teams
- Attend all required trainings and comply with policies and SOPs
- Suggest and implement improvements to the Mental Health Concierge role
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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