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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $55,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive compensation
Stock options
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Job Description
Landing is a pioneering company in the flexible living space, established in 2019, and rapidly growing to become the largest flexible living network in the United States. Operating in over 35 markets with thousands of apartments, Landing offers a seamless living experience without the usual hassles of deposits or complicated contracts. Their innovative approach caters to a modern lifestyle, focusing on convenience, flexibility, and high-quality living environments. Landing's commitment to customer satisfaction and operational excellence has positioned it as a leader in the flexible housing industry, providing residents with a unique blend of community and comfort across major U.S. cities.Show More
Job Requirements
- Living and working onsite at the property
- Experience in hotel or short-term rental operations
- Proven autonomy in managing properties or markets
- Strong organizational skills
- Ability to handle multiple urgent tasks simultaneously
- Flexibility to work evenings, weekends, and holidays
- Excellent problem-solving skills
Job Qualifications
- Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality
- Experience running a market, property, or operation with real autonomy
- Strong organizational and follow-through skills
- Ability to triage and prioritize tasks under pressure
- Comfort with ambiguity and fast-paced environment
- Excellent communication and interpersonal skills
- Ability to build systems while using them
Job Duties
- Manage reservations across direct and OTA channels including Landing, Airbnb, and Booking.com
- Provide exceptional member experience from booking through checkout including handling tickets, inquiries, and escalations
- Build and maintain property and housekeeping vendor relationships
- Track and report market KPIs including NPS, CSAT, and cleaning quality
- Coordinate reservation and escalate maintenance issues with property management teams
- Oversee onboarding, installation, deinstallation, and launching of units
- Live onsite to respond quickly to operational needs and build in-person guest relationships
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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