Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $72,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Employee Discounts
Virtual fitness classes
Job Description
Corpay is a well-established company offering innovative payment solutions and financial services tailored for businesses of all sizes worldwide. Within its diverse portfolio, Corpay caters to various specialized sectors by providing expert services and operational support. One of its distinguished divisions, TA Connections, focuses specifically on providing dedicated operational solutions including lodging management for airline crew members. As part of this commitment, Corpay’s Lodging line of business is currently seeking to hire a Crew Accommodations Onsite Agent based in Dania Beach, Florida. This permanent onsite role is designed to support the intricate logistics involved in airline crew accommodations, ensuring seamless... Show More
Job Requirements
- Willing to work onsite in the office
- High school diploma or equivalent
- Minimum 1 year experience in customer service or related field
- Strong communication skills both verbal and written
- Proficient in using PC and navigating the internet
- Ability to learn and manage multiple software systems
- Ability to handle high-volume, deadline driven work environments
- Strong problem-solving and multitasking abilities
- Ability to work independently and as part of a team
- Availability to work flexible shifts
- Ability to maintain professional telephone etiquette
- Reliable attendance and punctuality
Job Qualifications
- Must be willing to work onsite, in the office
- Excellent communication skills both verbal and written
- Strong PC skills with a typing speed of at least 30 wpm and strong internet navigation skills
- Demonstrate the ability to learn and navigate multiple PC and web based applications
- Proven ability to provide excellent customer service
- Ability to work in environment with client driven volumes and activities
- Ability to work in a high volume, high pressure, deadline-oriented environment
- Ability to work independently and as a contributing team member
- Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar
- Strong listening, problem solving, and multi-tasking skills
- 2 years of crew scheduling, hotel, and/or customer service experience is preferred
- Employee referral program – earn up to 6000 for referring qualified candidates who join the team
Job Duties
- Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees
- Handling emergency relocations of crews that occur last minute with the Supervisor on shift
- Working closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolving situations that may affect crew members
- Communicating with internal departments and management to resolve problems and expedite work
- Monitoring and confirming access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors
- Effectively utilizing all tools and technology to process, track and report transactions
- Accurately registering in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting
- Sourcing for suitable and compliant hotel markets and cities where airline clients don’t have contracted hotels or when contracted hotels are sold out
- Ensuring proper process to obtain approvals and document evidences when only non-compliant options are available
- Making payments to hotel and transportation vendors as per system settings and contractual terms
- Maintaining an environment of positive, open and respectful communication, and professional behavior with a CAN DO attitude
- Reporting any incidents formally to the TA Connections supervisor or HR partner
- Maintaining impeccable attendance, punctuality, breaks, and adherence to company policies and employee handbook
- Supporting Account Management Team, IT, Billing and Commission Collections departments with data gathering, research and issue troubleshooting
- Working on special projects and other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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