Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $72,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401k
Virtual fitness classes
Paid Time Off
Employee Discounts
Philanthropic support
Fun culture
Job Description
Corpay is a leading financial and operational solutions provider with a diverse portfolio of services aimed at helping businesses optimize their processes and reduce operational costs. Among its specialized divisions is TA Connections, which focuses on offering essential logistical support to airline operations through its Lodging line of business. Located in Dania Beach, FL, this division plays a crucial role in ensuring smooth crew accommodations and travel arrangements for the airline industry, a sector that demands precision, rapid problem solving, and steadfast adherence to protocols. Corpay prides itself on maintaining a dynamic and supportive work culture that values integrity, collaboration,... Show More
Job Requirements
- Must be willing to work onsite, in the office
- Excellent communication skills both verbal and written
- Strong PC skills with a typing speed of at least 30 wpm and strong Internet navigation skills
- Demonstrate the ability to learn and navigate multiple PC and web based applications
- Proven ability to provide excellent customer service
- Ability to work in an environment with client driven volumes and activities
- Ability to work in a high volume, high pressure, deadline-oriented environment
- Ability to work independently and as a contributing team member
- Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar
- Strong listening, problem solving, and multi-tasking skills
- 2 years of crew scheduling, hotel, and/or customer service experience is preferred
- Employee referral program – earn up to $6,000 for referring qualified candidates who join our team
Job Qualifications
- Must be willing to work onsite, in the office
- Excellent communication skills both verbal and written
- Strong PC skills with a typing speed of at least 30 wpm and strong Internet navigation skills
- Demonstrate the ability to learn and navigate multiple PC and web based applications
- Proven ability to provide excellent customer service
- Ability to work in an environment with client driven volumes and activities
- Ability to work in a high volume, high pressure, deadline-oriented environment
- Ability to work independently and as a contributing team member
- Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar
- Strong listening, problem solving, and multi-tasking skills
- 2 years of crew scheduling, hotel, and/or customer service experience is preferred
Job Duties
- Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees
- Handling emergency relocations of crews that occur last minute with the supervisor on shift
- Working closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolving situations that may affect crew members
- Communicating with internal departments and management to resolve problems and expedite work
- Monitoring and confirming access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors
- Effectively utilizing all tools and technology to process, track and report transactions
- Accurately registering in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting
- Sourcing for suitable and compliant hotel markets and cities where our airline clients don’t have contracted hotels or when contracted hotels are sold out
- In case of only having non-compliant options, ensuring the process to obtain approvals is followed recorded in the system as evidence
- Making payments to hotel and transportation vendors as per system settings (hotel’s contractual payment terms)
- Maintaining an environment of positive, open and respectful communication, and professional behavior with a CAN DO attitude
- Reporting any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner
- Maintaining impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook
- Supporting Account Management Team, IT, Billing and Commission Collections departments with data gathering activities, research, and issue troubleshooting
- Working on special projects and other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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