Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
401k plan
Virtual fitness classes
Robust PTO
Employee Discounts
Philanthropic support
Fun culture
Employee Referral Program
Job Description
Corpay is a leading company specializing in providing tailored business solutions within the travel and lodging sector. Operating globally with a focus on enhancing operational efficiency for its clients, Corpay has established itself as a reliable partner in crew accommodations and travel management. They offer comprehensive services designed to address the dynamic needs of airline crews, facilitating smooth and effective travel logistics. Dedicated to excellence and innovation, Corpay's Lodging division places high importance on maintaining superior client satisfaction and operational reliability. This is achieved through meticulous coordination with various stakeholders including airline crew scheduling departments, hotel vendors, and ground transportation... Show More
Job Requirements
- High school diploma or GED certificate
- must have reliable transportation to commute to the office as required
- must have a reliable internet connection and a quiet, dedicated workspace at home in the event of overtime or temporary office closures
- fluent in English
- minimum of 3 years' experience in the hotel or travel industry or a similar role is highly preferred
- available to work shift work and willingness to work long hours during irregular operations
- flexibility to adjust working schedules and shifts as per client's requirements (notified in advance)
Job Qualifications
- Excellent interpersonal and client relationship skills
- strong organizational and multi-tasking skills
- strong writing, communication, and negotiation skills
- ability to work independently and as a contributing team member
- ability to interact with clients and business partners both electronically and via telephone
- familiarity with hotel sourcing and rate negotiation, maintaining thorough knowledge of affiliated markets and contractual needs
- excellent PC skills
- proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software
Job Duties
- Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees
- handling emergency relocations of crews that occur at the last minute
- working closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members
- communicating with internal departments and management to resolve problems and expedite work
- monitoring and confirming access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors
- effectively utilizing all tools and technology to process, track and report transactions
- accurately registering all reservation information, agreements, approvals, and background information relevant for future research and troubleshooting
- sourcing suitable and compliant hotels in markets and cities where our airline clients do not have contracted hotels or when contracted hotels are sold out
- adhering to process, obtaining approvals and documenting all systems and records, should non-compliant options be secured
- making payments to hotel and transportation vendors as per system settings (hotel’s contractual payment terms)
- maintaining a positive environment, open and respectful communication, professional behavior with a "CAN DO" attitude
- reporting any incidents in a formal and professional way to your TA Connections supervisor and/or HR partner
- maintaining impeccable attendance, punctuality, breaks, and adherence to companies' policies and Employee's Handbook
- collaborating with Account Management, IT, Billing, and Commission Collections teams to support data gathering, research, and issue resolution efforts
- working on special projects and other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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