Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Virtual fitness classes
Paid Time Off
Employee Discounts
Job Description
Corpay is a leading company specializing in providing travel and expense management solutions to various industries, including the airline sector. Their TA Connections division focuses specifically on lodging and transportation services tailored to the unique needs of airline clients. This division supports airline operations by ensuring seamless accommodations and transportation arrangements for flight crews, maintaining high standards of service and operational efficiency. Corpay operates with a commitment to excellence, leveraging technology and customer-centric approaches to deliver timely and effective solutions that meet the dynamic demands of the airline industry. With their headquarters and operational site located in Westlake, OH, Corpay... Show More
Job Requirements
- Must be willing to work onsite, in the office
- Strong PC skills including typing at least 30 words per minute
- Excellent communication skills both verbal and written
- Ability to work in a high volume, deadline-oriented environment
- Proven customer service experience
- Ability to work independently and collaboratively
- Good telephone communication skills
- Ability to problem solve and multi-task
- 2 years of relevant experience preferred
Job Qualifications
- Must be willing to work onsite, in the office
- Excellent communication skills both verbal and written
- Strong PC skills with a typing speed of at least 30 wpm and strong internet navigation skills
- Demonstrate the ability to learn and navigate multiple PC and web based applications
- Proven ability to provide excellent customer service
- Ability to work in an environment with client driven volumes and activities
- Ability to work in a high volume, high pressure, deadline-oriented environment
- Ability to work independently and as a contributing team member
- Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar
- Strong listening, problem solving, and multi-tasking skills
- 2 years of crew scheduling, hotel, and/or customer service experience is preferred
Job Duties
- Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees
- Handling emergency relocations of crews that occur last minute with the Supervisor on shift
- Working closely and in sync with client's Crew Scheduling and other relevant groups to satisfy all operational requirements and resolving situations that may affect crew members
- Communicating with internal departments and management to resolve problems and expedite work
- Monitoring and confirming access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors
- Effectively utilizing all tools and technology to process, track and report transactions
- Accurately registering in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: