Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401k plan
Virtual fitness classes
Paid Time Off
Employee Discounts
Philanthropic support
Fun culture
Job Description
Corpay is a leading provider within the financial and payment solutions industry, specializing in managing corporate payments and transaction processing with innovative technology platforms. Operating globally, the company serves a variety of sectors, including travel and lodging, offering solutions that streamline and enhance business operations for clients worldwide. Corpay emphasizes a culture of inclusivity, equal opportunity, and professional growth, supporting its employees with comprehensive resources and a collaborative environment.
The Crew Accommodations Agent position is a vital role within Corpay's TA Connections division, specifically within the lodging line of business located in Westlake, Ohio. This role is centered on delivering... Show More
The Crew Accommodations Agent position is a vital role within Corpay's TA Connections division, specifically within the lodging line of business located in Westlake, Ohio. This role is centered on delivering... Show More
Job Requirements
- High school diploma or equivalent
- at least 2 years of relevant experience in crew scheduling, hotel accommodations, or customer service
- willingness to work onsite in Westlake, Ohio
- strong verbal and written communication skills
- proficient computer skills including typing at least 30 wpm and internet navigation
- ability to handle high volume and pressure-driven work environments
- excellent problem solving and multitasking abilities
- ability to work independently and collaboratively in a team
- reliable attendance and punctuality
- adherence to company policies and procedures
Job Qualifications
- Must be willing to work onsite, in the office
- excellent communication skills both verbal and written
- strong PC skills with a typing speed of at least 30 wpm and strong internet navigation skills
- demonstrate the ability to learn and navigate multiple PC and web based applications
- proven ability to provide excellent customer service
- ability to work in an environment with client driven volumes and activities
- ability to work in a high volume, high pressure, deadline-oriented environment
- ability to work independently and as a contributing team member
- excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar
- strong listening, problem solving, and multi-tasking skills
- 2 years of crew scheduling, hotel, and/or customer service experience is preferred
Job Duties
- Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees
- handling emergency relocations of crews that occur last minute with the supervisor on shift
- working closely and in sync with client's crew scheduling and other relevant groups to satisfy all operational requirements and resolving situations that may affect crew members
- communicating with internal departments and management to resolve problems and expedite work
- monitoring and confirming access to tools, systems and defined resources needed to perform the job duties as per standard operations procedures, and report issues to shift supervisors
- effectively utilizing all tools and technology to process, track and report transactions
- accurately registering in TA Connections system and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting
- sourcing for suitable and compliant hotel markets and cities where our airline clients don't have contracted hotels or when contracted hotels are sold out
- in case of only having non-compliant options, ensuring the process to obtain approvals is followed recorded in the system as evidence
- making payments to hotel and transportation vendors as per system settings (hotel's contractual payment terms)
- maintaining an environment of positive, open and respectful communication, and professional behavior with a "can do" attitude
- reporting any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner
- maintaining impeccable attendance, punctuality, breaks, and adherence to companies' policies and employee's handbook
- supporting account management team, IT, billing and commission collections departments with data gathering activities, research, and issue troubleshooting
- working on special projects and other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: