Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Vision Insurance
Dental Insurance
401k
Disability insurance
Flexible spending account
Health savings account
vacation
Paid Time Off
Job Description
Superior Ambulance Service, established in 1959 with a humble beginning of just one ambulance, has grown to become the largest independent, locally owned, and operated emergency medical services provider in the Midwest. With over 3,500 licensed EMTs, Paramedics, and Nurses on staff, and a fleet exceeding 800 ambulances, Superior Ambulance operates across Illinois, Indiana, Ohio, Michigan, and Wisconsin. The organization prides itself on delivering comprehensive emergency medical transportation services, including Critical Care, helicopter, and fixed-wing medical transport. Their long-standing commitment to exceptional patient care and efficient transport logistics has earned them a trusted reputation in the healthcare and emergency services... Show More
Job Requirements
- High school diploma or GED
- ability to learn policies and procedures for facilities and recognizing when to apply them
- pleasant, professional phone manner
- detail oriented
- typing skills of 30 wpm or better
- ability to excel in high-stress environment
- adapt to frequently changing policies
- EMD certification will be required within 1 year of employment
- medical background a plus
Job Qualifications
- Pleasant, professional phone manner
- detail oriented
- typing skills of 30 wpm or better
- ability to excel in high-stress environment
- adapt to frequently changing policies
- ability to learn policies and procedures for facilities and recognizing when to apply them
- medical background a plus
- EMD certification will be required within 1 year of employment
- high school diploma or GED
Job Duties
- Answer and arrange transportation both emergent and non-emergent, including determining level of care required
- view pre-scheduled calls, make necessary adjustments with hospital staff and dispatch
- prioritize transports to fulfill the hospital needs including specialty and critical care transports as well as flight requests
- provide accurate and appropriate ETAs (Estimated time of arrival)
- make rounds on the floors
- attend hospital huddles
- assist in organizing patient belongings and patient paperwork for transport
- assist in making sure crews are arriving to the patients in a timely manner
- assist Superior Ambulance billing department with PCS/insurance requests
- provide information and assistance regarding billing procedures
- establish relationships with hospital staff
- develop effective solutions for customer service issues
- effective communications, both written and verbal
- possess critical thinking skills
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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