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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $24.00 - $28.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Flexible spending account
Health savings account
Life insurance
short-term disability
long-term disability
Paid Time Off
Paid parental leave
Pet insurance
Travel assistance services
Legal protection plan
Identity theft protection plan
Commuter benefit subsidy
Employee Recognition Program
Referral bonus opportunity
Job Description
CIBT is a prominent global leader in immigration and visa services, catering to both corporations and individuals worldwide. With over 1,600 expert professionals, including immigration attorneys and qualified migration consultants, CIBT operates across more than 60 offices in 27 countries. With three decades of experience, CIBT serves as the primary service provider for 75 percent of Fortune 500 companies. The company delivers an extensive range of services under two main brands: Newland Chase, which specializes in global immigration strategy and advisory services for corporations, and CIBTvisas, a dominant provider of business and travel visa services for corporate and individual clients.... Show More
Job Requirements
- High school diploma required
- prior travel industry experience is an asset but not required
- experience in client facing travel, hospitality, or embassy/consulate relations highly desirable
- previous high-touch case management experience preferred
- responsiveness to internal clients required
- proficiency with computer software, especially Outlook
- aptitude for learning new programs and commitment to data integrity
- must have a home office or distraction-free workspace when required
- ability to handle complaints and provide solutions
- adherence to attendance policy
- ability to meet productivity and quality metrics
- must commute daily to Seattle, WA office
Job Qualifications
- High school diploma
- proven customer service skills
- ability to work independently
- knowledge of visa and passport processes preferred
- familiarity with embassy or consulate relations desirable
- strong communication skills
- proficiency with Microsoft Outlook and aptitude for learning new software
- problem-solving abilities with a focus on customer satisfaction
- prior experience in travel, hospitality, or case management beneficial
Job Duties
- Represent CIBT in a professional manner
- adhere to strict onsite SLAs for answering phone calls, replying to emails, and reviewing trip approvals
- manage the entire process of obtaining visas and passports for employees
- provide accurate information and compile documentation required for travel documents
- advise travelers promptly about documentation problems
- notify onsite staff of consulate closures or requirement changes
- review agent and critical file lists daily to keep itineraries current
- ensure timely return of travel documents
- take passport photos as required
- inform supervisor of requirement changes
- maintain communication with operations office and liaise with backup agents
- train and update operations backup employee
- communicate visa and passport needs to operations
- adhere to standards of work policies and procedures
- ensure compliance with CIBT policy and ethics
- maintain professional relationships with operations staff
- support onsite company liaison with reports and related activities
- perform other job duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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