Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $75,000.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
flexible spending plans
Employee assistance program
Paid Time Off
retirement plans
Educational scholarship program
Paid holidays
Job Description
Florida Atlantic University (FAU) is a prominent public research university located in Boca Raton, Florida. With an enrollment exceeding 30,000 students from all 50 states and over 180 countries, FAU is well-known for its diverse and inclusive academic environment. The university offers over 180 degree programs across various disciplines, and supports 21 intercollegiate athletics teams. It has a passionate faculty and staff who are committed to fostering innovation, advancing research, and providing excellent education. FAU's Center for Online and Continuing Education (COCE) plays a critical role in expanding accessibility to higher education through flexible and comprehensive online programs. The university... Show More
Job Requirements
- Master's degree from an accredited institution in an appropriate area of specialization
- or a bachelor’s degree from an accredited institution in an appropriate area of specialization and five years of experience in higher education admissions
- Ability to work Monday to Friday, 8 a.m. to 5 p.m., with occasional evenings and weekends as needed
- Proficient computer skills including experience with databases and student information systems
- Strong verbal and written communication skills
- Ability to manage multiple priorities and detail-oriented
- Willingness to travel to other campuses or locations as required
- Ability to complete pre-employment screenings including background checks, motor vehicle check, credit check, reference checks, alcohol and drug screening
Job Qualifications
- Master's degree from an accredited institution in an appropriate area of specialization
- Bachelor’s degree from an accredited institution in an appropriate area of specialization and five years of experience in higher education admissions
- Strong interpersonal and communication skills
- Experience with student information systems such as Banner and Slate
- Ability to analyze data and identify enrollment trends
- Excellent organizational and multitasking abilities
- Comfortable working collaboratively across multiple departments
- Proactive problem-solving skills
- Commitment to providing high-quality customer service
Job Duties
- Provides support to the Undergraduate and Graduate Admissions offices with oversight and management of the admissions process for all online programs' applicants
- Responsible for guiding prospective online students proactively through the admissions process from application through enrollment and towards a successful online learning experience by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements, and student support services
- Responsible for assessing applications, handling documentation, collecting information, entering data in databases and maintaining accurate student academic records
- Lead resolution of complex admissions and onboarding cases requiring coordination across multiple academic and administrative units
- Monitor the timely review of online programs applications received, accurate verification of information in student information systems (Banner, Slate, CAS, etc.), prompt communication with applicants, and assist as needed
- Monitor and facilitate the timely and compliant processing of all admission decisions, including posting academic records, test scores, and admissions decisions
- May need to facilitate changes/updates to the student record prior to matriculation
- Troubleshoot admission issues to facilitate an orderly and timely admissions process for online programs
- Track and monitor student visits (in person or virtual), communications, and applications for admissions, and prepare reports to track conversion and yield of applicants
- Analyze inquiry, application, and enrollment data to identify trends, gaps, and opportunities for improving conversion and yield for online programs
- Serve as a subject-matter expert on online admissions workflows, Banner and Slate processes, and cross-unit enrollment coordination, providing guidance and training support as needed
- Serve as an admissions liaison and coordinate regular communication with the Undergraduate Admissions, the Graduate College, Center for Online and Continuing Education, and academic departments to ensure efficient and compliant processing of online undergraduate and graduate programs applications and related documents
- Coordinate regular team meetings between Undergraduate Admissions, Graduate College, and the Center for Online and Continuing Education with the goal of promoting and maintaining efficiency in the online programs' application process
- Serve as a strategic enrollment partner by proactively identifying process improvements and enrollment barriers impacting online, transfer, returning, and second bachelor’s students
- Develop and maintain collaborative recruitment and enrollment pipelines with Florida state colleges and other institutional partners in support of transfer student growth
- Partners with academic departments to support program-specific enrollment strategies and address student concerns that impact persistence and matriculation
- Support re-engagement strategies for former FAU students and second bachelor’s applicants interested in online programs
- Participate in recruitment events and promote online undergraduate and graduate programs
- Travel to other campuses or locations may be required for events or presentations
- Perform other job-related duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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